Committed to being the leading fleet management company in improving and partnering with you

Industry News & Updates – Stay up to date with industry news and our recommendation as your partner in fleet.

Customer First News – Check out how we’re keeping you at the heart of everything we do.

Client Connect

Be sure to join us every third Thursday of the month for our Client Connects. These virtual Zoom meetings connect you with our experts in the industry and cover the product, service and operational updates important to you.

ADD TO CALENDAR

Calendar of events

We're looking forward to being back at the leading industry events this year! Check out where you can stop by and say hello.

Calendar

Looking back at 2021’s successes

In 2021 we set out to Build Back Stronger - Deliver more value, perform better, be more tech savvy, grow ourselves and our people, and of course, build stronger relationships with you, our customers. As we enter a new year, we wanted to look back and say thank you for partnering with us.

A look back at 2021: Key improvements based on your feedback

Launched our ePlan tip & tutorial series to help clients make the most out of managing their fleet online. Check out these resources.

Covering 6 key areas:

  • Working with Drivers
  • Working with Vehicles  -Ordering
  • License & Title Renewal Tools 
  • Working with Documents & Materials
  • Fleet Reporting Tools
Making the most of ePlan
  • FleetDesk Driver Care supported a record number of drivers this year, with a 20% increase in contacts while still maintaining an 87% first contact resolution rate.

  • Focused on proactively partnering and communicating with you through our monthly Client Connect meetings and our new Customer Pulse newsletter.

  • Introduced a new Emergency Roadside vendor for an enhanced driver experience and reduced pick-up times.

  • Partnered with a new Glass Repair vendor with added convenience and cost savings for recalibrations.

  • Implemented project keystone improvement efforts in License & Title.  Moved into a fully renovated title vault with new filing and retrieval process and technology.

  • Added 30 additional status codes to provide more insights into the vehicle delivery progression through  MyLeasePlan and ePlan.

  • Delivered LEAN training to 20% of the workforce to increase focus on process rigor, performance and predictability.

We had the highest ever response rate on our annual customer survey! Your feedback is what shapes our plans for 2022 and we look forward to even more success together.

Partnering to move ahead in 2022

This year we’re striving to strengthen our partnerships and communications with OEMs and partnering with you to navigate order banks and model year cycles. Read our forecasts for the year:

Looking Ahead

Vehicle acquisition costs

  • Reduced fleet incentives from OEMs
  • Continued high demand for pick-up trucks, SUVs
  • Upfit pricing increases
  • OOS dealer inventories low driving higher prices

In service costs

  • Maintenance costs up 3+% due to parts supply/wage inflation
  • Aging fleet - increased service/tires
  • Elevated fuel prices through 22

OEM guidance

  • Microchip shortage will improve but not be resolved
  • Supply pressures expected through 2022 possibly early 2023
  • Pent up demand will exceed MY22 supply

Remarketing

  • Resale prices remain strong
  • Pick-ups and crossovers experiencing the least depreciation
  • Expect skewed supply/demand ratio into 2023 for used vehicles

Industry News & Updates

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Customer First - Updates & Improvements

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