When do I get my fuel card?
As soon as we know your new car's registration plate, we will order your fuel card(s), which will be automatically sent to you. Your PIN will be sent in a seperate letter for security reasons.
Where can I refuel with my fuel card?
Where you can refuel depends on the type of fuel card you have and the agreements your employer has made with LeasePlan. If you're not sure you can check with your fleet manager or in your lease agreement.
How does my fuel card work?
Your fuel card is linked to your car and can't be used for other cars. You can pay at the petrol station with your fuel card, using your 4 digit pin.
I have forgotten my pin code. What should I do?
Have you forgotten your PIN code? Request a new PIN vode via My LeasePlan (add link) or the website (add link). You can also declare any costs incurred there. (add links) Did you enter the wrong PIN three times? Then you are only blocked for 48 hours. You can use the fuel card again after 48 hours.
I have lost my fuel card. What should I do?
You can request a new fuel card via My LeasePlan (add link) or via the website. (add link) Your current card is automatically blocked when you request a new one.
Declare cost incurred via My LeasePlan (add link) or the website. (add link)
We only facilitate critical damage repairs, please contact us on local contact info if your vehicle needs this.
We only facilitate critical maintenance, e.g. legally required technical inspections, please contact us on local contact info if your vehicle needs this.
Our road side assistance is available as usual, please contact us via local contact
We ask you only to request tyre change if your tyres are flat or are worn down to a level that it legally not allowed anymore. We’re postponing seasonal tyre changes. Please contact us on