LeasePlan is there for you!

COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

Please select a topic
Questions

Arrow downWhen do I get my fuel card?

As soon as we know your new car's registration plate, we will order your fuel card(s), which will be automatically sent to you. Your PIN will be sent in a seperate letter for security reasons. 

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhere can I refuel with my fuel card?

Where you can refuel depends on the type of fuel card you have and the agreements your employer has made with LeasePlan. If you're not sure you can check with your fleet manager or in your lease agreement.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow does my fuel card work?

Your fuel card is linked to your car and can't be used for other cars. You can pay at the petrol station with your fuel card, using your 4 digit pin. 

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI have forgotten my pin code. What should I do?

Have you forgotten your PIN code? Request a new PIN vode via My LeasePlan (add link) or the website (add link). You can also declare any costs incurred there. (add links) Did you enter the wrong PIN three times? Then you are only blocked for 48 hours. You can use the fuel card again after 48 hours. 

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI have lost my fuel card. What should I do?

You can request a new fuel card via My LeasePlan (add link) or via the website. (add link) Your current card is automatically blocked when you request a new one. 

Declare cost incurred via My LeasePlan (add link) or the website. (add link)

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels localise how for immediate assistance as normal. 

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile. 

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.