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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downWhat costs can I claim from LeasePlan?

Your lease contract determines which costs can be declared. You can declare your costs in My LeasePlan (add link if claims is available in your country, otherwise leave out My LeasePlan) or via the website (add link). If it's not possible to declare these costs, we will let you know.

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Arrow downWhere can I declare costs?

You can declare costs via My LeasePlan (add link if claims is available in your country, otherwise leave out My LeasePlan) or the website (add link).

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Arrow downWhen will I receive the declared cost?

When you submit a claim, we ensure that it is paid out as quickly as possible.

My LeasePlan
We aim to transfer the claim to your account within {three to fice working days}.

Website
We perform an extra check, which means that the payout can take a little longer. We aim to distribute this back to your account within {ten to fifteen working days}.

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels [localise how] for immediate assistance as normal.

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile.

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.