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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downWhat payment options are there?

The payment method is initially discussed and decided on during the development of the contract.

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Arrow downWhy is the amount on my first invoice higher than the agreed monthly rate?

If the lease car was not delivered from the first day of the month but, for example, from the 15th of the month, then there is a 'broken' period. You will then receive an invoice where the remaining days of the first month plus the entire following month are charged. In this example, you pay for two weeks plus one month's lease rate. You will find the calculation in the invoice. After this pay the agreed lease rate monthly.

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Arrow downWhen will I receive an invoice?

The majority of our customers receive invoices monthly, normally on {x} day of the month.

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Arrow downWhat should I do when my invoice is incorrect?

Please call the telephone number stated on the invoice.

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels [localise how] for immediate assistance as normal.

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile.

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.