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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downHow and where can I charge my car?

At home, you can charge your vehicle in two ways: 1) Using a home charging station: Safer and faster, the power plugs are especially designed for charging electric vehicles and allow for larger currents. 2) Using a standard power socket: The charging cable features security measures to ensure it's secured correctly and sufficiently grounded. 

Away from home, you can utilise the following two o.ptions: 1) Public charging terminal. 2) Fast-charger: Primarily located along highways, these allow for 80% battery charge in just 30 minutes.

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Arrow downWhat is the difference between chargers?

Fast charging is not much different than normal charging. As the name suggests, it only goes faster. A big difference with normal charging is the use of direct current. With direct current, the inverter is not used in the car, but the battery is charged directly by the charging station. As a result, much higher speeds are possible than with alternating current. 

The most important differences at a glance:

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Arrow downWhere can I charge my car while on the road?

Charging is possible at all public charging points. Sometimes there are private charging points that are open for charging. You can find them in handy apps from Plugsurfing, Smoovapp, Charging Poles, NewMotion and Allegao, among others. The Tesla Superchargers are not found in the apps but in the navigation of the Tesla.

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Arrow downWhat is the range of my electric car?

The range depends on the car model and is normally between 100-500 km {change to miles if applicable} with a full battery. In practice, the actual radius depends on your personal driving style, the weather and the frequency of highway driving. 

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Arrow downHow long does it take to charge my car?

The time it takes to charge your car depends on several factors: the type of car and its charging speeds, the battery level, and the charging point. 

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Arrow downHow much does it cost to recharge my electric car?

It depends on where you recharge it. In most situations, home recharging stations are most economical. The average electric vehicle uses 15 to 20 kWh per 100 km. {change to miles if applicable} If your home electricity rate is €0,25 {convert to local currency} and you drive an average of 15,000 km per year, your charging costs will range between €563 and €750 per year. When charging away from home, your rate is determined by the recharging terminal provider. A starting fee and incentive rate are often charged in addition to the kWh charge. 

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Arrow downWhat do I do if my car is not charging?

If you can, try a different charging station. If your car is still not charging please contact LeasePlan. We will schedule an appointment to see what's wrong. 

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels localise how for immediate assistance as normal. 

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile. 

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.