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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downDo I need a damage claim form?

Keep a damage claim form in your car in case of an accident. You never know when it might come in handy!

Two-sided damage Use a {European claim form} to report two-sided damage. If the counterparty is not present, fill out your own contact information. Once you have contacted the counterparty, complete the missing information. 

Request a {European claim form} You can download a paper or digital version of the {European damage claim form} here (add link)

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Arrow downHow do I report damage?

Reporting damage If your lease car is damaged, you need to report it to LeasePlan within 48 hours. You can easily report damage through My LeasePlan. (add link)

Unilateral damage In most cases of unilateral damage, you don't need to submit a {European damage claim form}. If you do need to submit the form, we will contact you.

Two-sided damage In all cases of two-sided damage, you will need to submit a {European damage claim form}. Complete the form on the spot with the counterparty. If you don't have a claim form with you, exchange contact information. You can download a digital form here (add link) later and upload the counterparty contact information to your claim via My LeasePlan. (add link)

Use your phone to take photos of both vehicles. Make sure to document the counterparty's registration plate. You can add these photos to your claim file via MyLeasePlan.

Damage by an unknown counterparty Was your car damaged by burglary, vandalism or an unknown counterparty? Please report this to the police as soon as possible.

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Arrow downWhat if I need immediate assistance?

Is your car too damaged to drive? Call LeasePlan immediately. Make sure you, any passengers, and if possible the vehicle, are in a safe location. Call (phonenumber). You can reach a LeasePlan employee on this number at any time 24/7.

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Arrow downWhat should I do if my vehicle breaks down and I can't drive?

I need immediate assistance Is your car damaged or broken down and are you unable to continue driving? Call LeasePlan immediately.

Make sure that you, your passengers and the car are in a safe location. Call (phone number). You can reach a LeasePlan employee on this number any time 24/7.

I don't need immediate assistance If your car is at home, won't start and you don't need immediate assistance, contact us here (phone, email or My LeasePlan) and report the problem. 

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels localise how for immediate assistance as normal. 

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile. 

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.