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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downIf I have an accident, what should I do?

Unilateral accident
If you have an accident and no one else is involved, you do not need to submit a {European damage claim form}. If you do need to submit the form, we will contact you.

Two-sided accident
In all cases of two-sided damage, you will need to submit a {European damage claim form}. Complete the form on the spot with the counterparty. If you don't have a claim form with you, exchange contact information. You can download a digital form here (add link) later and upload the contact information to your claim via My LeasePlan.

Use your phone to take photos of both vehicles. Make sure to document the counterparty's registration plate. You can add these photos to your claim file via My LeasePlan.

**Reporting a damage
**If your lease car is damaged, you need to report it to LeasePlan within 48 hours. You can easily report damage through My LeasePlan. (add link)

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Arrow downI need immediate roadside assistance

If you need immediate roadside assistance, call (phone number).

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Arrow downShould I report the accident to the police?

Make a declaration
If your car was damaged by a break-in, vandalism, theft, or an unknown counterparty, please report this to the police.

Reporting damage
Don't forget to also report the damage to us within 48 hours via My LeasePlan. (add link)

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Arrow downWhat do I do when I cause damage to another car, but I don't have damage myself?

{European claim form}
Complete the {European claim form} with the counterparty on the spot. If that is not possible, exchange contact information and complete the claim form together at a later date,

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels [localise how] for immediate assistance as normal.

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile.

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.