Am I entitled to a replacement car while my car is being repaired?
If necessary, we may provide a replacement car while yours is being repaired. Please check your lease contract or car arrangement for coverage and any exceptions.
Can I use my fuel card for my replacement car?
Your current fuel card is also valid for your replacement car, regardless of the fuel type. If you drive an electric car, in addition to the charging card, you will receive an extra pass to use for other fuels.
Why is my replacement car not in the same class as my lease car?
A replacement car is temporary and meant to keep you mobile for a short period of time. For this reason, it may differ in class from your lease car.
We only facilitate critical damage repairs, please contact us on local contact info if your vehicle needs this.
We only facilitate critical maintenance, e.g. legally required technical inspections, please contact us on local contact info if your vehicle needs this.
Our road side assistance is available as usual, please contact us via local contact
We ask you only to request tyre change if your tyres are flat or are worn down to a level that it legally not allowed anymore. We’re postponing seasonal tyre changes. Please contact us on