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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downHow do I schedule an appointment to repair damage?

First, report the damage. Then, you can easily schedule a repair appointment via the My LeasePlan portal or the My LeasePlan app. Alternatively, you can report your damage here. (add link, but only include this last sentence + link if damage reporting and damage repair are not available in My LeasePlan)

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Arrow downDo I need to repair damage to my car?

If the damage is minor and you can still drive the car safely then repairing it might not be necessary. You can organise a damage assessment here. (add link to My LeasePlan)

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Arrow downWhere can I go for damage repair?

Our network of auto repair serivce providers has national coverage. Once you report your damage to us, we will find a repairer in your area that meets our quality requirements.

First, report the damage via My LeasePlan. (add link) If you don't have a My LeasePlan account, you can {request/create} one here. (add link to registration page).{choose request or create, depending on your local My LeasePlan solution. With the global My LeasePlan it's 'request' and for others they can create an account themselves}

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Arrow downHow do I book a windscreen or glass repair?

You can book a glass repair appointment via My LeasePlan. If you don't have a My LeasePlan account, you can {request/create} one here. (add link to registration page). {choose request or create, depending on your local My LeasePlan solution. With the global My LeasePlan it's 'request' and for others they can create an account themselves}

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Arrow downCan my windscreen be repaired instead of replaced?

The glass fitter will assess the damage and determine whether the glass is suitable for repair.

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Arrow downHow can I change an appointment?

If you know your preferred date, you can switch your appointment here. (add link to appointment planner/My LeasePlan) If you do not know your preferred date, you can cancel your appointment in My LeasePlan and come back at a later time to schedule a new appointment.

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels [localise how] for immediate assistance as normal.

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile.

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.