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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downWhere can I find the conditions of my contract?

You can find out the general terms and conditions of your car arrangement from your employer or in the lease agreement you received from us.

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Arrow downWho can drive my lease car?

Your company's car policy determines who can drive your lease car. LeasePlan requires that any driver must have a valid driving license. 

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Arrow downWhat is included in the lease price?

The cost odf your lease is determined by the services included. Please check your lease agreement for specific details.

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Arrow downCan I travel abroad with my lease car?

Before you take your lease car abroad, make sure you get a written authorisation from the registered owner; either LeasePlan or your employer. It's simple. Just complete the digital Travel Authorisation Form (add link) to request written authorisation. Or email us directly at (email address). You will also need to check what equipment is mandatory to have in your car in the countries you're travelling to and through. (add link to local website)

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels localise how for immediate assistance as normal. 

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile. 

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.