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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downIs my car insured with LeasePlan?

Please check your lease agreement to determine whether or not your vehicle is insured with LeasePlan.

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Arrow downIs my car also insured abroad?

A green card confirms where your domestic car insurance policy is valid abroad. If your car is insured with LeasePlan, you can request a green card from here (add link) or by calling (phone number). If your car is not insured with LeasePlan, please check with your insurance provider for details. 

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Arrow downWhat am I insured for?

If you are insured with LeasePlan, the contract includes your insurane policy conditions. Check with the contract holder for details. If you are the contract holder and need a new copy of your contract, please contact (add contact option).

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels localise how for immediate assistance as normal. 

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile. 

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.