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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downWill I receive a registration certificate for the car?

Yes, after your car is delivered, LeasePlan will send the registration certificate to you by post within {3-5 business days}. For temporary rental/pool cars, you will only receive a copy of the registration certificate. 

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Arrow downWhen do I need a green card?

A green card is an internationally recognised document that confirms your domestic car insurance policy is valid abroad. It is not mandatory in most European countries to have this with you when travelling abroad, but it is compulsory in Bosnia, Belarus, Israel, Morocco, Montenegro, Tunisia and Ukraine. Coverage is not provided for Albania, Iran and Russia and it is not possible to apply for a green card. If your car is insured with LeasePlan, you can request a green card from here (add link) or by calling (phone number).

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Arrow downWhat do I do if I lose my vehicle registration card?

You can request a new vehicle registration card via My Leaseplan (add link) or via the website. (add link). You will receive it within {x to x} business days.

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels localise how for immediate assistance as normal. 

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile. 

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.