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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downHow do I make or reschedule a maintenance appointment?

You can easily schedule or change a maintenance appointment via My LeasePlan or by calling (phone number). If you're not sure when you would like to reschedule for, simply cancel your appointment and make a new one later.

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Arrow downWhere can I go for maintenance?

We have a national, premium network of preferred providers to maintain our lease cars, so there's always a convenient option near you. Simply indicate where and when and we do the rest. Use My LeasePlan (add link) or call (phone number) to schedule your appointment.

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Arrow downWho pays for maintenance costs?

In most cases, we pay for the maintenance. You can find out whether maintenance is covered in the terms and conditions of your contract. 

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Arrow downWhen does my lease car need maintenance?

You can find out when the car needs maintenance in the instruction booklet of the lease car. 

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels localise how for immediate assistance as normal. 

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile. 

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.