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COVID-19 measures

As you will undoubtedly be aware, the World Health Organisation has now officially declared that the Coronavirus is a pandemic. Although we’re not in the office, LeasePlan is open.

Over the past few weeks, we have worked hard both internally and with our network of trusted suppliers to ensure that we can continue to provide the best service possible to keep you safely on the road and to support limiting spreading the virus.

We would like to ask for your cooperation to ensure we can offer the fullest possible support during these challenging times.

As soon as there are new measures or updates regarding our services, you will find them here.

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Questions

Arrow downDo I have deductibles?

In case of damage, you pay a contribution per claim. If the actual costs are lower than the contribution, you will pay the actual amount. If the damage can be claimed by a third party, you don't have to pay a contribution.

Types of damage you never have to pay for:

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Arrow downWhat is included in the lease price?

Your monthly payment includes all car services, including maintenance, tyre changes, insurance, accident and damage management and roadside assistance. View per car what is included.

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Arrow downHow is the monthly fee calculated?

The monthly leasing costs are determined by the value of the car, the duration of the lease, the mileage agreed and the total service package provided by LeasePlan.

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Arrow downWhat is the method of payment?

The leasing fee is paid with a standing order (Direct Debit) on a monthly basis in line with the offer you have accepted. There are no additional charges or any hidden costs.

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Vehicle service requests

If you have critical mobility needs i.e., vehicle breakdown, require accident management or need legally required technical inspections (periodic MOT), please contact us via the usual channels localise how for immediate assistance as normal. 

People are strongly advised by authorities to reduce travelling and stay at home. Beside that, many workshops and garages will likely be closed and some spare parts will be unavailable over the coming weeks. Therefore we ask you to only request critical repairs, vehicle breakdown appointments and legally required inspections. This is to ensure we keep as many drivers as possible safely on the road and mobile. 

If your car needs to go to the garage or if you have doubts  whether your service request is considered critical, please contact our service desk.

Latest information

If there are changes in our services, you can find the latest updates here.

Response times

Finally, we would also like to ask for your patience and understanding in the event that it takes longer to respond to your query during this period.