Planning and preparations in unprecedented times has a heavy impact on managing strategic business partnerships… which is also why having an organization-wide continuity framework in place is so critical. In times of crisis, how these relationships are managed can most certainly have a lasting effect on the success of your business long term. How our team at LeasePlan managed this is three pronged:
Maintaining continuity with OEM and service providers:
Senior leaders and stakeholders across multiple teams held daily intel gatherings, funneling important information downstream from the OEMs.
Maintaining our People-First roots:
Now more than ever, it was imperative that the Risk team and others across the company approach business partnerships as two-way human relationships, rather than transactional.
Understanding that partnerships are more interconnected than ever before:
As FMCs, health and safety will, even more so, be at the forefront of all processes and protocols moving forward. Especially from a risk perspective, how we continue to incorporate these decisions with our partners in mind will be mission critical.
As we progress into the long term, our team at LeasePlan will continue to push forward, discover innovative ways to help customers, and work to accelerate our businesses forward. If there is one good thing to come out of these unprecedented and unfortunate times, it’s that companies understand better the value of putting people first. This is what I believe, it’s what the entire team at LeasePlan believes, and we always will.