We’re working hard to ensure we keep our clients in the know at all times. We therefore set up a number of specialized communication task forces with the clear goal of making sure we proactively search out any pertinent information and share it in a timely fashion. Our order-to-delivery task force is a great example of this, as clients want to know what’s going on with their orders and if they can expect any delays due to any interruptions in the supply chain – from factory shutdowns, upfitting challenges or slower than usual transport time.
As you’d expect, we’re staying very close to all of our clients at this time and are communicating with them regularly to ensure we fully understand the impact of the pandemic on their business, and making sure that we’re positioned to support them in the best way possible. This is a challenging time for our fleet clients, so we’re working around the clock to provide guidance – especially when it comes to vehicle delivery and title and registration in the wake of business and government closures.
The LeasePlan team has done a fantastic job mitigating any stress and alleviating complications within those processes so far. To sum it up, I have to say we’re combining an intricate level of personal oversight and outreach with digital solutions to provide the right information at the right time to keep our clients’ fleets moving.
On the financial side, we feel very confident that the funding for our business is stable and supported. While we continue to attract additional funding, we are already well placed to ensure we can continue to lease vehicles to our clients and provide the high level of service and support that we’re known for.