In any normal situation, I would head to my local Firestone or Goodyear and hand them my vehicle maintenance guide, that way they knew which services to perform.
But this was not a normal situation. I have been working from home since mid-March, and successfully transitioned nearly all my purchasing habits to businesses with a digital subscription and delivery models. Anything I could order online and have sent to my doorstep, I did. After 9 weeks in quarantine, I had completely written off venturing into public to run errands - and if I did, I opted to patron businesses with curbside pickup and contactless services.
At this point in my story, I feel I should clarify a key point. While this behavior was born from the initial fear of contracting COVID-19, I am not overly paranoid about falling ill from coronavirus. I have now just become accustomed to this lifestyle of convenience - that comes with added bonuses like playing it safe and saving time. Think about it. With a click of a button, we can have groceries delivered in an hour and get time back in the day to focus on the important stuff. I wonder how much time I save – and money, too – from not having to wander around the grocery store looking for Sriracha sauce and picking up a few extra goodies along the way... As you see, I can be a bit of an impulse shopper.
So, I equate this efficiency gain to the world of fleet and the benefits this model can bring to a busy driver. Take this scenario. A driver’s vehicle is due for an oil change and tire rotation. In the normal situation, they might arrange to drop it off at the shop and get a ride back to the office so they can go about their workday. This either a) inconveniences a co-worker, friend or family member. Or b) ends up costing the company a Lyft ride or two. The third alternative is the driver could sit and wait, suffering through burnt coffee and sluggish Wi-Fi connections as they attempt to be productive in the waiting room. Either way, your employee’s productivity is suffering.
But, again, this week does not represent any normal situation. Many people are still social distancing – so that rules out option a. Many drivers haven't yet felt brave enough to venture back into the world of ridesharing – and some companies have temporarily banned ride hailing all together. Therefore, option b is also a no-go. There is a third option – mobile maintenance service. That’s right. Have the mechanic come to you!
In this era of COVID-19, I can’t help but notice how quickly consumers are changing their behaviors - I’m living proof, as mentioned above. As a fleet service provider, our team at LeasePlan is tuned in to how rapidly the needs of fleet drivers are changing as we all adapt to the next normal.
That’s why our team has been working hard to innovate, ideate and launch new services - like at-home maintenance powered by YourMechanic - to offer a more convenient and safer option to take care of my fleet vehicle. As you now know, I am all for the convenience of not having to venture out to run errands and was equally excited that I got to try this service out first.