Renewal Specialist I
Department
Operations
Location
Atlanta United States of America
Date Posted
24-01-2023
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At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

Essential Functions

  • Manges expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines.
  • Applies for, processes and follows-up on duplicate registrations, plates and decals for clients on replacement services for assigned states either on-line, directly with the state or using third party vendors within established timelines.
  • Scans and validates incoming registrations, plates and replacements with accuracy and efficiency.
  • Meets Client SLAs.
  • Maintains L&T Renewal and Replacement Queues with proper statuses.
  • Responsible for resolving Service Cloud cases and escalations within OLA; Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss.
  • Meets KPI measurement goals associated with managing queues, Service Cloud cases, Ops losses, escalations, etc.

Other Duties

  • Writes, edits, researches and manages content regarding state specific regulations.
  • Assists with special requests, reports, incoming calls and questions concerning registration services.
  • Answer incoming calls and respond to customer emails
  • Work with third party vendors as needed
  • Gains an understanding of the License and Title Operations as a whole and how it fits into the business via trainings (online, classroom, etc.) and walk-a-miles.
  • Assists others in the department and throughout Operations during peak periods and to cover absences.
  • Other duties and responsibilities as assigned.

Competencies

  • Relationship Building
  • Tech savvy
  • Time management
  • Adaptability
  • Accountability
  • Solution oriented

Job Specifications

Leadership Responsibility:  This position has no leadership responsibilities.

Work Environment:  This position is in Alpharetta, GA and operates in a professional office environment.

Position Type/Standard Schedule:  Full-time position working Monday through Friday with occasional overtime as needed.

Travel:  No travel is expected for this position.

Education & Experience

  • High School diploma required
  • 1–2 years’ office experience required, vehicle License and Title experience preferred.
  • 1–3 years’ experience in customer service related role.
  • Microsoft Office experience required - intermediate Excel skills preferred.
  • Good verbal and written communication skills, problem solving and organizational skills.
  • Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.
  • Ability to work in a team environment

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why LeasePlan?


LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.  

If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our sustainability section and our latest Annual Report.

Follow @NextGenLeasePlan on Instagram and LeasePlan on LinkedIn to check out what LeasePlanners are up to everyday!

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