At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

Essential Functions

• Analyze reporting to clients based on client’s requirements which will lead to policy adherence for Outsourced clients.

• Oversee communication to drivers to drive cost containment using an effective model for Outsourced clients.

• Support Client Success with Business Reviews to clients, including service goals, costs, cost reduction opportunities, daily maintenance, including client requirements opportunities, and overall relationship management.

• Ensure data integrity for all billing and reports provided to clients.

• Support the Onboarding Team for all clients assigned to personal portfolio.

• Be proficient in, and use extensively all LP systems including ePlan, SalesForce and The Client Management Tool.

• Analyze reporting to clients based on client’s requirements which will lead to policy adherence.

• Oversee communication to drivers to drive cost containment using an effective model based on client needs.

• Support Client Success with Business Reviews to clients, including service goals, costs, cost reduction achieved, daily maintenance, including overall relationship management.

• Create or review/enhance and recommend fleet policy changes and enhancements to improve administrative time and cost savings to represented clients.

• Manage maintenance and accident repair approval over client parameters, including decisions on repairs and rental vehicle approval for applicable Outsourced clients.

• Manage client inventory including driver assignments, moves and storage making decisions on behalf of client to provide best utilization of fleet vehicles at the lowest cost to client for Outsourced clients.

• Other duties assigned to ensure overall departmental efficiency.

Other Duties

• Ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses.

• Be actively involved in all team and department meetings and when applicable take a leadership role.

• Other duties and responsibilities as assigned.

• Demonstrate aptitude to relate fleet performance to future outcomes and can communicate your findings of the analysis of fleet performance to your client.

Competencies

• Develop professional partnerships and useful internal relationships through effective communication.

• Responds and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements.

• Works independently; effectively manages time while juggling competing priorities.

• Demonstrates resourcefulness and solves problems.

• Works effectively with internal systems. Must be able to work in a fast-paced environment while exhibiting the flexibility to adapt to the department’s needs.

• Develop professional partnerships and useful internal relationships through effective communication.

• Responds and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements and job functions.

• Works independently; effectively manages time while juggling competing priorities. Project management aptitude and ability to keep projects on task and on time.

• Industry knowledge that lends itself to making decisions on behalf of client and making recommendations to reduce costs and run an effective fleet.

• Works effectively with internal systems. Must be able to work in a fast-paced environment while exhibiting the flexibility to adapt to the department’s needs.

Job Specifications

Leadership Responsibility:  This position’s leadership responsibilities involve developing others, building and maintain relationships, managing effective teams and work groups, and valuing diversity and difference.

Work Environment:  This position can be based in Alpharetta, GA, Rolling Meadows, IL, or virtual and operates in a professional office/home office environment.

Position Type/Standard Schedule:  This is a Full-time position and hours of work are Monday through Friday; 8:00 a.m. to 5 p.m.

Travel:  No travel is expected for this position.

Education & Experience

• College degree preferred or equivalent work experience.

• Minimum of 4 years Customer Service or Sales experience.

• Strong analytical skills, proficient in verbal and written communication.

• Microsoft Office Suite (Word and Excel required, PowerPoint preferred).

• Proficient at Excel with the ability to run pivot tables and analyze data in addition to utilizing MS Project and Excel to manage client action items, milestones, and analysis of costs.

• Proficient in verbal and written communication.

• Self-motivated, ability to plan and execute to obtain desired results.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.

With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.  

If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our sustainability section and our latest Annual Report.

Follow @NextGenLeasePlan on Instagram and LeasePlan on LinkedIn to check out what LeasePlanners are up to everyday!