Renewal Specialist

Department
Operations
Location
Atlanta United States of America
Date posted
16-06-2020
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At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

The Renewal Specialist will be responsible for the timely management of registration renewals, as well as for providing expert level support to internal and external customers.

ESSENTIAL FUNCTIONS

  • Renew vehicle registration for assigned states either on-line, directly with the state or using third party vendors within established timelines.
  • Manage and follow up on outstanding renewals to ensure timely receipt of completed renewals.
  • Investigate and determine root cause of registration failures.
  • Create, research and resolve Response Plan tickets.
  • Maintain in-depth understanding of Federal and State Motor Vehicle regulations to ensure compliance.
  • Use intermediate level functions in Excel, including simple functions, sorting and filtering.
  • Process a high volume of complex transactions monthly.
  • Accurately process billing immediately after receipt of invoices/billing spreadsheet from vendor, and scan invoices into the License and Title application.
  • Other duties assigned to ensure overall departmental efficiency.

 OTHER DUTIES

  • Write, edit, research and manage content regarding state specific regulations.
  • Manage work queues to ensure all units are processing and review for possible regulation changes.
  • Manage vendor relationships.
  • Complete routine daily tasks while responding to deadline driven requests from internal customers.
  • Other duties and responsibilities as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

  • Thorough, accurate and works effectively with systems.
  • Efficiently use and manages time.
  • Assume responsibility.
  • Critically analyze information.
  • Ability to juggle priorities.

MINIMUM REQUIRED EDUCATION & EXPERIENCE

  • High School Diploma.
  • License and Title experience preferred or 3-5 years. office experience. Customer service focused along with the ability to multi-task in a fast-paced environment.
  • Strong problem solving skills with a proactive and accountable mindset and the ability to make solid independent decisions. Excellent communication (written, verbal) skills.
  • Ability to connect your actions with a driver’s experience.
  • Prioritize issues to determine appropriate response timeline.
  • Ability to handle requests, by utilizing multiple applications as well as the internet.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Careers at LeasePlan

LeasePlan operates across more than 30 countries. With over 55 years’ experience, LeasePlan’s mission is to provide What’s next in mobility via an ’any car, anytime, anywhere’ service.

We also believe ‘you cannot grow a business; you can only grow people who can grow the business.’ LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.

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