Program Specialist / Strategic Account Specialist

Department
Operations
Location
Atlanta United States of America
Date Posted
08-06-2021
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At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

OBJECTIVE

The Program Specialist’s core responsibilities will include account management business functions including, but not limited to, client activation, contract review, execution and setup, lifecycle management and internal and external inquiry/issue resolution. The Program Specialist should be able to manage multiple competing deliverables while delivering excellent service to the client(s).

ESSENTIAL FUNCTIONS

  • Management of strategic program client processes within various business functions, which may include but not limited to:
    • Client Activation - Set up high volume of clients in an efficient manner
    • Complete transportation scheduling and tracking
    • Manage the vehicle life cycle from order to end of life and provide support to clients where needed
    • Working cross-functionally to assist with all client questions/issues and work with other program specialists under the program director & the business to resolve
  • Cross-train with program specialists under the Program director to ensure continuity, coverage and to promote knowledge growth.
  • Perform functions in accordance with the contractual SLA between Lessee and the client.
  • Provide reporting to strategic accounts as needed to increase client’s ability to manage their business effectively and efficiently, including agreed upon monthly or quarterly metrics.
  • Identify process efficiency opportunities for LeasePlan to improve upon and grow client satisfaction.
  • Assist to ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses.
  • Identify complex problems and review related information to develop and evaluate options and implement solutions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

OTHER DUTIES

  • Possess above average judgment, problem-solving and decision-making abilities. Consider the relative costs and benefits of potential actions to choose the most appropriate one
  • Meet and exceed all objectives and goals assigned to the specific key accounts.
  • Continually validate the client setup process to ensure accuracy and maximize efficiency both operationally and financially.
  • Review data integrity for all qualitative and quantitative system entries, including billing and reports provided to clients.
  • Constantly improve knowledge of LeasePlan systems, programs and services.  Additional professional skills development may be provided by LeasePlan.

LEADERSHIP RESPONSIBILITY

This position will include leadership responsibilities at an individual and inter-departmental level.

WORK ENVIRONMENT

A candidate for this position can be located in either our Alpharetta, GA office, Rolling Meadows, IL office or remotely in the Chattanooga, TN area.

POSITION TYPE/STANDARD SCHEDULE

This is a full-time position, Monday through Friday; 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

TRAVEL

Travel time is not expected for this position, but may be in scope for special projects.

MINIMUM REQUIRED EDUCATION & EXPERIENCE

  • Bachelor’s Degree or 3+ years of prior client-facing experience working in the Fleet Leasing, Financial Services or Tech industries required.
  • Fleet operations experience strongly preferred.
  • Intermediate level or better knowledge of a contact management system, Microsoft Word, Excel and PowerPoint required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Careers at LeasePlan

LeasePlan operates across more than 30 countries. With over 55 years’ experience, LeasePlan’s mission is to provide What’s next in mobility via an ’any car, anytime, anywhere’ service.

We also believe ‘you cannot grow a business; you can only grow people who can grow the business.’ LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.

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