Out of Stock Specialist

Department
Operations
Location
Atlanta United States of America
Date Posted
04-05-2021
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At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

The Out of Stock Specialist I is responsible for the timely management of all locating, purchasing and processing payments for approximately 6,000+ stock/direct vehicles per year.  They will also provide expert level support to internal and external customers while maintaining integrity in a fast-paced, high-volume transaction environment.

ESSENTIAL FUNCTIONS

  • Manage and process high volume orders.
  • Act as a liaison and build strong relationships with Client Experience, Client Success, dealers, vendors and clients to resolve any issues with client(s) vehicles.
  • Update Lotus Notes with current comments for location and purchasing of stock/direct units.
  • Follow up with dealer to verify unit is still available and unit cost is the same as first negotiated.
  • Request dealer’s buyers order, factory invoice and manufacturer statement of origin (MSO) for payment.
  • Works and resolves Response Plan tickets and escalations within OLA; investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss.
  • Meets KPI measurement goals associated with managing queues, RP tickets, Ops losses, escalations, etc.
  • Meets Client SLAs.

OTHER DUTIES

  • Gains an understanding of the Stock Locate tool and the role it plays in the business via trainings (online, classroom, etc.) and walk-a-miles.
  • Writes, edits, researches and manages all Out of Stock requests.
  • Assists with special requests, reports, incoming calls and questions concerning stock requests.
  • Assists others in the department during peak periods and to cover absences.
  • Other duties and responsibilities as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CORE COMPETENCIES

  • Relationship Building
  • Tech savvy
  • Time management
  • Adaptability
  • Accountability
  • Solution oriented

LEADERSHIP RESPONSIBILITY

This position has no leadership responsibilities.

WORK ENVIRONMENT

This position is in Alpharetta, GA and operates in a professional office environment.

POSITION TYPE/STANDARD SCHEDULE

Full-time position working Monday through Friday with occasional overtime as needed. 

TRAVEL

No travel is expected for this position.

MINIMUM REQUIRED EDUCATION & EXPERIENCE

  • High School diploma required, but college degree preferred.
  • 1–2 years’ automotive industry experience with vehicle purchasing experience preferred. 
  • 1–2 years’ experience in customer service related role.
  • Microsoft Office experience required - intermediate Excel skills preferred.
  • Good verbal and written communication skills, problem solving and organizational skills.
  • Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Careers at LeasePlan

LeasePlan operates across more than 30 countries. With over 55 years’ experience, LeasePlan’s mission is to provide What’s next in mobility via an ’any car, anytime, anywhere’ service.

We also believe ‘you cannot grow a business; you can only grow people who can grow the business.’ LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.

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