Replacement vehicle

Don't lose mobility!

Problems on the road? Have you ended up without a car?

 

You’ll always be guaranteed a replacement car.

It is important to use a replacement vehicle in the event of repairs and breakdowns (corrective maintenance), services (preventive maintenance), incident, theft or robbery, provided that the workshop where it is located declares that it is impossible to use the car /. A service that allows your mobility to be maintained whilst your car is immobilised.

As regards the duration of use of the replacement car, this can be defined when you hire the service and:

• It may be limited or unlimited;

• It may be by year or by occurrence;

• When the defined duration ends, the amount pertaining to usage shall start being charged as this shall be regarded as a non-contracted service.

Usually, and regardless of whether an unlimited number of days has been contracted, the maximum limit shall always be the intervention timeframe indicated by the workshop. When the intervention is deemed to have been resolved, you must duly return the replacement car.

For example, if you opt for one of our special campaign offers, as a rule, this means that you can use the replacement car for 1 day per year in the event of maintenance, 10 days per event if there is a breakdown or incident and also 60 days per event in the event of theft. In the event of an incident, if you choose a LeasePlan collision centre, you will have unlimited access, free of cost, to the replacement vehicle, in other words, throughout the repair period.

With LeasePlan operational leasing, the replacement car is provided in line with the service contracted and the following levels:

  1.  
    Normal

    Pick up and return of car at the rent-a-car branch.

  2.  
    VIP

    Handover and collection of the car at the workshop.

    In this case, after returning the car you need to inform LeasePlan, on the driver helpline, that the car is available for collection at the workshop. Failure to meet this condition shall entail additional costs which shall be billed later.

Take care!

Whenever a replacement car is delivered to a workshop and no check is carried out, in conjunction with the supplier, of the fuel level and any possible damage to the car, the customer is responsible for any costs deriving from the use of this service.

Don’t forget to check everything!

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Frequently asked questions

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Please send us an e-mail to renting.auto@leaseplan.com.

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