Replacement vehicle
Don't lose mobility!
Problems on the road? Have you ended up without a car?
You’ll always be guaranteed a replacement car.
It is important to use a replacement vehicle in the event of repairs and breakdowns (corrective maintenance), services (preventive maintenance), incident, theft or robbery, provided that the workshop where it is located declares that it is impossible to use the car /. A service that allows your mobility to be maintained whilst your car is immobilised.
As regards the duration of use of the replacement car, this can be defined when you hire the service and:
• It may be limited or unlimited;
• It may be by year or by occurrence;
• When the defined duration ends, the amount pertaining to usage shall start being charged as this shall be regarded as a non-contracted service.
Usually, and regardless of whether an unlimited number of days has been contracted, the maximum limit shall always be the intervention timeframe indicated by the workshop. When the intervention is deemed to have been resolved, you must duly return the replacement car.
For example, if you opt for one of our special campaign offers, as a rule, this means that you can use the replacement car for 1 day per year in the event of maintenance, 10 days per event if there is a breakdown or incident and also 60 days per event in the event of theft. In the event of an incident, if you choose a LeasePlan collision centre, you will have unlimited access, free of cost, to the replacement vehicle, in other words, throughout the repair period.
With LeasePlan operational leasing, the replacement car is provided in line with the service contracted and the following levels:
- Normal
Pick up and return of car at the rent-a-car branch.
- VIP
Handover and collection of the car at the workshop.
In this case, after returning the car you need to inform LeasePlan, on the driver helpline, that the car is available for collection at the workshop. Failure to meet this condition shall entail additional costs which shall be billed later.
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Frequently asked questions
Where necessary, we can provide a replacement car whilst yours is being repaired. Check your operational leasing agreement or car regime as regards the cover and any exceptions.
If the present fuel card is not associated with any registration plate, it is also valid for your replacement car. If you drive an electric car, in addition to the charge card, you will also receive an extra card to use with other fuels.
Make the booking preferably through the platforms Oficina Fácil or App LeasePlan;
Contact LeasePlan to supply a replacement car, if contracted;
Go to the workshop;
If applicable, make sure that the MOT inspection is recorded in the inspection book.
Make the appointment by contacting LeasePlan through 800 20 42 98. If the driver is out of the country, contact LeasePlan through +351 211 446 88 94 to request information about the most indicated partner for the necessary intervention;
Contact LeasePlan to supply the replacement car, if contracted;
Go to the workshop.
- Always fill in the Friendly Declaration of Car Accident;
- In the event of immobilisation, contact the LeasePlan Driver Support Line on 800 20 42 98 in Portugal, or +351 21 370 31 23 abroad, for road assistance and replacement vehicle, if contracted;
- Send the statement to the e-mail sinistros@leaseplan.com;
- Send the original to the following address: LeasePlan Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.
