The follow-up of the whole repair process at the workshop by LeasePlan is what sets this service apart from a traditional insurer. From the day of the loss adjustment until the end of the repair, customers and drivers are given continuous feedback about the car repair status.
At a time when there are increasing difficulties getting parts by car manufacturers or workshops with less resources, delays in repairs are more frequent which may result in customer or driver dissatisfaction. So when the driver is informed about every step of his/her repair process, he/she will feel they have been properly cared for.
What’s more LeasePlan has a specialised team for monitoring and witnessing, at the workshop, all the steps and looking for solutions to avoid any delays in repair.