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For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.

Self-service for drivers

You do the driving, we do the rest.

We want to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.  

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Questions

Arrow downHow do I make or change an appointment to return my car?

You can make or change a return appointment by contacting our Support Line 800 20 42 98, send an e-mail to servico.cliente@leaseplan.com or search Oficina Fácil platform.

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Arrow downI left something in the car when it was collected. Can I get it back?

Once a vehicle has been signed back to LeasePlan we are not responsible for the safe holding of any valuables left inside. However, please contact us as soon as possible if you have left any valuables and we will endeavour to recover your belongings. Please note, if we cannot recover the goods LeasePlan is not responsible for the value of the items.

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We are available to respond to your requests, questions or comments.

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Customer service

Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (fixed-line network cost call). Available 24 hours a day, 7 days a week.

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Supplier support

Call 214 46 88 46 from Monday until Thursday between 09:00 and 17:30. Friday between 09:00 and 17:00 (fixed-line network cost call).

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Renting for SME and individuals

Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00 (cost-free call).

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LeasePlan Offices in Portugal

Lisbon

Lagoas Park, Edifício 6 2740-244 Porto Salvo Lisbon

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Porto

Edificio Burgo Av. da Boavista,1837 7.º andar - Sala 7.1 4100-133 Porto Porto

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