How can we help you?
We’re here to help!
For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.
Self-service for drivers
You do the driving, we do the rest.
Get in touch with us
We are available to respond to your requests, questions or comments.
We want to keep you on the move. Anytime. Anywhere.
Your most common questions. Our answers. In one place.
How to return your car
What should I do at the end of the contract when returning the car to LeasePlan?
When you return the car, a report shall be drawn up about the general condition of the car and a Returns Form shall be signed by both parties confirming the handing over of the following elements: – Keys (main and spare) – Road tax document – Service history – Instructions’ manual
The aforementioned report shall be drawn up in line with the LeasePlan Reconditioning Manual for commercial vehicles and passenger vehicles which documents, with text and photos, the scope of the damages regarded as acceptable, distinguishing them from those whose repair costs is quantified as they have an impact on the devaluation of the car.
How and where do I return my car?
Two ways of returning your car:
Return by appointment This method allows you to return vehicles more securely.
Arrange the delivery of your car at one of the LeasePlan Welcome Centres or collection centres. Waiting for you will be an SGS expert to record any damage, in accordance with the Fair Wear and Tear manuals. And to clear up any questions you may have.
Choose and arrange the delivery of the car.
Collection of the vehicle at the Customer's residence This way, damage is recorded after the vehicle has been collected. There is, therefore, no guarantee of a face-to-face technical assessment. At the end of your contract, fill in the Return Certificate.
Your car will be collected from the address you specify and transported to a Welcome Centre where it will be checked for any damage. Note that LeasePlan does not take responsibility for any damage that may occur during the transport of the vehicle.
Is it possible to buy my car?
Does your employer agree with the purchase of the operational renting car? Then LeasePlan will prepare a no-obligation quote for you three months before the end of your operational renting contract.
Does your operational renting contract not end within three months? Then ask your contract holder for more information.
What should be returned with my car?
When you return your car, you must also return all the accessories and parts that came with it.
At the end of the contract, will I have to pay for any damage to the car, if there is any?
As a rule, the special offers of LeasePlan already include reconditioning for the sum of € 500 + VAT. In other words, an insurance policy that protects you, upon contract termination, from any costs associated with damage to the car up to a maximum amount of € 500 + VAT. For example, if damage is identified for the sum of € 800, the cost shall be the difference for the sum of € 185. In other words, € 800 in damages - € 615 on protection under the reconditioning insurance (€ 500 + VAT) = €185.
If you have any queries about the condition of the car, before returning it you may ask for a pre-inspection for an additional cost. This means that an inspection shall be carried out on the car and the damage shall be identified, if there is any. So, you’ll know what to expect when you return the car.
You also have the option, when signing the operational leasing service, of increasing the reconditioning insurance cover to be more worry-free at the end of the contract.
If you have not taken out the reconditioning insurance, LeasePlan's policy exempts the customer from any cost in the case of damage estimated at less than € 250. If this amount is exceeded, it shall be liable for the whole cost estimated and not only for the amount that exceeds the € 250 pay-out. For example, when returning the car, if the report refers to damage valued at € 400, the customer must pay the whole €400 and not only the €150 difference.
What type of damage is deemed to be acceptable when you return the car(s)?
When you return your car(s), all damage shall be calculated and it may be assessed as acceptable or non-acceptable and may or may not incur extra costs. Find out in further detail about what damage is acceptable in the LeasePlan Reconditioning Manual for commercial vehicles and passenger vehicles.