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For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.

Self-service for drivers

You do the driving, we do the rest.

We want to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.  

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Questions

Arrow downWhen do I get my fuel card?

As soon as we know your new car's registration plate, we will order your fuel card, which will be automatically sent to you. Your PIN will be sent in a seperate letter for security reasons.

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Arrow downWhere can I refuel with my fuel card?

Where you can refuel depends on the type of fuel card you have and the agreement made with LeasePlan. If you're not sure you can check with your fleet manager or in your contract.

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Arrow downHow does my fuel card work?

Your fuel card is linked to your car and can't be used for other cars. You can pay at the petrol station with your fuel card, using your 4 digit pin.

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Arrow downI have forgotten my pin code. What should I do?

In case you forget your pin code request a new one by calling our Support Line 800 20 42 98 in Portugal or +351 214 40 09 10 abroad. Or simply send an e-mail to servico.cliente@leaseplan.com.

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Arrow downI have lost my fuel card. What should I do?

You can request a new fuel card by calling our Support Line 800 20 42 98 in Portugal or +351 214 40 09 10 abroad. Or simply send an e-mail to servico.cliente@leaseplan.com.

Your current card is automatically blocked when you request a new one.

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We are available to respond to your requests, questions or comments.

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Customer service

Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (fixed-line network cost call). Available 24 hours a day, 7 days a week.

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Supplier support

Call 214 46 88 46 from Monday until Thursday between 09:00 and 17:30. Friday between 09:00 and 17:00 (fixed-line network cost call).

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Renting for SME and individuals

Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00 (cost-free call).

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LeasePlan Offices in Portugal

Lisbon

Lagoas Park, Edifício 6 2740-244 Porto Salvo Lisbon

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Porto

Edificio Burgo Av. da Boavista,1837 7.º andar - Sala 7.1 4100-133 Porto Porto

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