How can we help you?
We’re here to help!
For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.
Self-service for drivers
You do the driving, we do the rest.
Call us
Get in touch with us
We are available to respond to your requests, questions or comments.
We want to keep you on the move. Anytime. Anywhere.
Your most common questions. Our answers. In one place.
If I have an accident, what should I do?
You can report the accident to LeasePlan in the driver's area. Enter your driver details, go to the 'My services' menu and select 'Report accident'. You can also use the LeasePlan mobile App to report the accident.
If you do not have insurance with LeasePlan, contact your insurer or go to the Portuguese Insurers’ Association e-SEGURNET App home page).
I need immediate roadside assistance
Call LeasePlan's Support Line.
Dial 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (national fixed-line network cost call). We are available 24 hours a day, 7 days a week.
Should I report the accident to the police?
Make a declaration If your car was damaged by a break-in, vandalism, theft, or an unknown counterparty, please report this to the police.
Reporting damage Don't forget to also report the damage to us within 48 hours via MyLeasePlan portal, page Report accident or LeasePlan Portugal mobile App.
LeasePlan Offices in Portugal
