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For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.

Self-service for drivers

You do the driving, we do the rest.

We want to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.  

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Questions

Arrow downIf I have an accident, what should I do?

You can report the accident to LeasePlan in the driver's area. Enter your driver details, go to the 'My services' menu and select 'Report accident'. You can also use the LeasePlan mobile App to report the accident.

If you do not have insurance with LeasePlan, contact your insurer or go to the Portuguese Insurers’ Association e-SEGURNET App home page).

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Arrow downI need immediate roadside assistance

Call LeasePlan's Support Line.

Dial 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. We are available 24 hours a day, 7 days a week.

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Arrow downShould I report the accident to the police?

Make a declaration If your car was damaged by a break-in, vandalism, theft, or an unknown counterparty, please report this to the police.

Reporting damage Don't forget to also report the damage to us within 48 hours via MyLeasePlan portal, page Report accident or LeasePlan Portugal mobile App.

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We are available to respond to your requests, questions or comments.

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Customer service

Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (fixed-line network cost call). Available 24 hours a day, 7 days a week.

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Supplier support

Call 214 46 88 46 from Monday until Thursday between 09:00 and 17:30. Friday between 09:00 and 17:00 (fixed-line network cost call).

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Renting for SME and individuals

Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00 (cost-free call).

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LeasePlan Offices in Portugal

Lisbon

Lagoas Park, Edifício 6 2740-244 Porto Salvo Lisbon

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Porto

Edificio Burgo Av. da Boavista,1837 7.º andar - Sala 7.1 4100-133 Porto Porto

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