How can we help you?
We’re here to help!
For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.
Self-service for drivers
You do the driving, we do the rest.
Call us
Get in touch with us
We are available to respond to your requests, questions or comments.
We want to keep you on the move. Anytime. Anywhere.
Your most common questions. Our answers. In one place.
How do I schedule an appointment to repair damage?
First, report the damage. Then, you can easily schedule a repair appointment via the My LeasePlan portal or the My LeasePlan app.
Drive-In Assessment
If you have LeasePlan Insurance, you can use the Drive-In Assessment service in the Lisbon and Oporto region (working days between 08:30 a.m. and 11:30 a.m.). This means that, if you have an accident, your vehicle will be assessed in just a few minutes.
To get an Assessment, please call LeasePlan's Support Line 800 20 42 98 (cost-free call)and make an appointment. On the day of the appointment, go to the collision centre indicated by LeasePlan and the assessment will be completed within about half an hour.
You can also view the list of garages offering Drive-In Assessment on the Oficina Fácil platform.
Do I need to repair damage to my car?
If the damage is minor and you can still drive the car safely then repairing it might not be necessary. You can organise a damage assessment here.
Where can I go for damage repair?
Repair services for any kind of problem
Our network of auto repair service providers has national coverage. Once you report your damage to us, we will find a repairer in your area that meets our quality requirements.
From a crack in the windscreen to a dent in the door, damage can be frustrating. And it can sometimes be dangerous. Our repair centers offer quick, professional assistance. So, you can be on your way as quickly as possible.
Look up our preferential network of partners on the Oficina Fácil platform and arrange your repair via the Support Line 800 20 42 98.(cost-free call)
If you have LeasePlan Insurance, you can use the Drive-In Assessment service in the Lisbon and Oporto region (working days between 08:30 a.m. and 11:30 a.m.). This means that, if you have an accident, your vehicle will be assessed in just a few minutes.
To get an Assessment, please call LeasePlan's Support Line 800 20 42 98 (cost-free call) and make an appointment. On the day of the appointment, go to the collision center indicated by LeasePlan and the assessment will be completed within about half an hour.
You can also view the list of garages offering Drive-In Assessment on the Oficina Fácil (Easy Garage) platform.
LeasePlan Offices in Portugal
