How can we help you?
We’re here to help!
For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.
Self-service for drivers
You do the driving, we do the rest.
We want to keep you on the move. Anytime. Anywhere.
Your most common questions. Our answers. In one place.
What type of damage is deemed to be acceptable when you return the car(s)?
When you return your car(s), all damage shall be calculated and it may be assessed as acceptable or non-acceptable and may or may not incur extra costs. Find out in further detail about what damage is acceptable in the LeasePlan Reconditioning Manual for commercial vehicles and passenger vehicles.
At the end of the contract, will I have to pay for any damage to the car, if there is any?
As a rule, the special offers of LeasePlan already include reconditioning for the sum of € 500 + VAT. In other words, an insurance policy that protects you, upon contract termination, from any costs associated with damage to the car up to a maximum amount of € 500 + VAT. For example, if damage is identified for the sum of € 800, the cost shall be the difference for the sum of € 185. In other words, € 800 in damages - € 615 on protection under the reconditioning insurance (€ 500 + VAT) = €185.
If you have any queries about the condition of the car, before returning it you may ask for a pre-inspection for an additional cost. This means that an inspection shall be carried out on the car and the damage shall be identified, if there is any. So, you’ll know what to expect when you return the car.
You also have the option, when signing the operational leasing service, of increasing the reconditioning insurance cover to be more worry-free at the end of the contract.
If you have not taken out the reconditioning insurance, LeasePlan's policy exempts the customer from any cost in the case of damage estimated at less than € 250. If this amount is exceeded, it shall be liable for the whole cost estimated and not only for the amount that exceeds the € 250 pay-out. For example, when returning the car, if the report refers to damage valued at € 400, the customer must pay the whole €400 and not only the €150 difference.
Get in touch with us
Talk to us
We are available to respond to your requests, questions or comments.
Call us
Customer service
Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (fixed-line network cost call). Available 24 hours a day, 7 days a week.
Supplier support
Call 214 46 88 46 from Monday until Thursday between 09:00 and 17:30. Friday between 09:00 and 17:00 (fixed-line network cost call).
Renting for SME and individuals
Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00 (cost-free call).