Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.

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Questions

Arrow downHow do I make or change an appointment to return my car?

You can make or change a return appointment by contacting our Support Line 800 20 42 98, send an e-mail to servico.cliente@leaseplan.com or search Oficina Fácil platform.

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Arrow downI left something in the car when it was collected. Can I get it back?

Once a vehicle has been signed back to LeasePlan we are not responsible for the safe holding of any valuables left inside. However, please contact us as soon as possible if you have left any valuables and we will endeavour to recover your belongings. Please note, if we cannot recover the goods LeasePlan is not responsible for the value of the items.

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Customer service

Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week.

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