Frequently asked questions

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Your most common questions. Our answers. In one place.

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Questions

Arrow downWhat payment options are there?

The payment method is initially discussed and decided on during the development of the contract. 

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Arrow downWhy is the amount on my first invoice higher than the agreed monthly rate?

If the car was not delivered from the first day of the month but, for example, from the 15th of the month, then there is a 'broken' period. You will then receive an invoice where the remaining days of the first month plus the entire following month are charged. In this example, you pay for two weeks plus one month's operational renting rate. You will find the calculation in the invoice. After this you will pay the agreed rate monthly.

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Arrow downWhen will I receive an invoice?

The majority of our customers receive invoices monthly, normally on the beginning of the month.

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Arrow downWhat should I do when my invoice is incorrect?

Please call the telephone number stated on the invoice. 

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Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week.

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