Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
Your most common questions. Our answers. In one place.
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Questions
How do I set up my charge card?
You do not have to activate the charge card. It is ready for use when you receive it. You do have to connect the charge card to your charging station. You can do this via the website or app of the supplier of the charging station. This way the power consumption of the car can be reimbursed to you.
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Customer service
Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week. Cost-free call.
