Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.

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Arrow downWill I receive a registration certificate for the car?

You will receive a registration certificate up to 60 days after the license plate is assigned.

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Arrow downWhen do I need a green card?

A green card is an internationally recognised document that confirms your domestic car insurance policy is valid abroad.

You should have one at all times.

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Arrow downWhat do I do if I lose my vehicle registration?

You can request a new vehicle registration.

Contact our Support Line 800 20 42 98 in Portugal or +351 214 40 09 10 abroad. Or simply send an e-mail to servico.cliente@leaseplan.com.

You will receive a provisional registration in two business days and the original document within two weeks.

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Customer service

Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week.

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