Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.

Please select a topic
Questions

Arrow downHow do I make or reschedule a maintenance appointment?

As a driver, you are responsible for ensuring the maintenance of your car. We have a set of innovative services for you, to arrange these procedures more easily.

Look up our preferential network of certified partners on the Oficina Fácil platform and arrange maintenance and a replacement vehicle quickly, easily and very conveniently! Alternatively, you can contact the Support Line: 800 20 42 98 in Portugal or +351 214 40 09 10 abroad. Available 24 hours a day, 7 days a week.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhere can I go for maintenance?

Go to the Oficina Fácil platform and schedule your procedure and the replacement vehicle in one go, choosing the date and time at your convenience. This way, you do not need to waste time finding a good garage, looking up the contact details and calling to arrange it.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWho pays for maintenance costs?

In most cases, LeasePlan pays for the maintenance. You can find out whether maintenance is covered in the terms and conditions of your contract.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhen does my car need maintenance?

You can find out when the car needs maintenance in the instruction booklet of the car or in the instructions panel.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Can't find what you're looking for? Contact us!

Leaseplan cell phone icon

Customer service

Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week.

Call now