If your car is damaged, you need to report it to LeasePlan in 48 hours. You can easily report damage through My LeasePlan.
If you have insurance with LeasePlan
Fill in the Mutual Statement and send the statement to the following email address: email@example.com.
How to fill a Mutual Statement
Mutual Statement of Automobile Accident
If you are stranded, contact the Support Line on 800 20 42 98 in Portugal, or on +351 21 440 09 10 from abroad, to get travel assistance and a replacement vehicle.
With insurance from another provider
Contact the insurance company's Travel Assistance department.
If this service does not exist, contact the Driver Support Line on 800 20 42 98 in Portugal, or +351 21 440 09 10 from abroad, with the costs incurred being debited.
Damage by an unknown counterparty
In case of theft or damage due to a break-in, you must report it to the authorities and obtain a police report.
Next, fill in the Mutual Statement and send it, together with the police report, to the following email address: firstname.lastname@example.org.