Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.

Information IconAccidents, damage & repair

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Arrow downDo I need a damage claim form?

Keep a damage claim form in your car in case of an accident. You never know when it might come in handy!

If the counterparty is not present, fill out your own contact information. Once you have contacted the counterparty, complete the missing information.

Request a European claim form
You can download a paper or digital version of the European damage claim form here.

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Arrow downHow do I report damage?

Arrow downWhat if I need immediate assistance?

Arrow downWhat should I do if my vehicle breaks down and I can't drive?

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Customer service

Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week.

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