Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.

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Questions

Arrow downDo I need a damage claim form?

Keep a damage claim form in your car in case of an accident. You never know when it might come in handy!

If the counterparty is not present, fill out your own contact information. Once you have contacted the counterparty, complete the missing information.

Request a European claim form You can download a paper or digital version of the European damage claim form here.

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Arrow downHow do I report damage?

Reporting damage If your car is damaged, you need to report it to LeasePlan in 48 hours. You can easily report damage through My LeasePlan

If you have insurance with LeasePlan Fill in the Mutual Statement and send the statement to the following email address: sinistros@leaseplan.com.

How to fill a Mutual Statement Mutual Statement of Automobile Accident 

If you are stranded, contact the Support Line on 800 20 42 98 in Portugal, or on +351 21 440 09 10 from abroad, to get travel assistance and a replacement vehicle.

With insurance from another provider Contact the insurance company's Travel Assistance department.

If this service does not exist, contact the Driver Support Line on 800 20 42 98 in Portugal, or +351 21 440 09 10 from abroad, with the costs incurred being debited.

Damage by an unknown counterparty In case of theft or damage due to a break-in, you must report it to the authorities and obtain a police report.

Next, fill in the Mutual Statement and send it, together with the police report, to the following email address: sinistros@leaseplan.com.

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Arrow downWhat if I need immediate assistance?

If you are stranded, contact the Driver Support Line on 800 20 42 98 in Portugal, or on +351 21 440 09 10 from abroad, to get travel assistance and a replacement vehicle.

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Arrow downWhat should I do if my vehicle breaks down and I can't drive?

I need immediate assistance Is your car damaged or broken down and are you unable to continue driving? Make sure that you, your passengers and the car are in a safe location and call LeasePlan using the Support Line 800 20 42 98. You can reach a LeasePlan employee on this number any time 24/7.

I don't need immediate assistance If your car is at home, won't start and you don't need immediate assistance, call 800 20 42 98, or report the problem via My LeasePlan.

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Customer service

Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week.

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