Frequently asked questions
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Replacement car after damage or theft
Questions
Am I entitled to a replacement car while my car is being repaired?
If necessary, we may provide a replacement car while yours is being repaired. Please check your operational renting contract or car arrangement for coverage and any exceptions.
Can I use my fuel card for my replacement car?
Your current fuel card is also valid for your replacement car, regardless of the fuel type. If you drive an electric car, in addition to the charging card, you will receive an extra pass to use for other fuels.
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Customer service
Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week. Cost-free call.
