Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
Your most common questions. Our answers. In one place.
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Questions
Do I have a deductible?
It depends on the agreements made with the contract holder. Your car scheme or lease agreement includes this information. If you do have a deductible, it will be settled with the contract holder.
Who pays for the costs in case of damage repair?
In almost all cases, we pay for the damage repair. However, in certain instances, you will be responsible for the repair cost. Your costs are outlined in the general conditions of your contract.
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Customer service
Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week. Cost-free call.
