Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
Your most common questions. Our answers. In one place.
Please select a topic
Questions
What should I do if my car is stolen?
In case of theft or damage due to a break-in, you must report it to the authorities and obtain a police report.
Next, fill in the Mutual Statement and send it, together with the police report, to the following email address: sinistros@leaseplan.com.
If you are stranded, contact the Driver Support Line on 800 20 42 98 in Portugal (cost-free call), or on +351 21 440 09 10 from abroad (national fixed-line network cost call), to get travel assistance and a replacement vehicle.
What should I do if someone breaks into my car?
If someone breaks into your car, we always recommend that you report it to the police.
Can't find what you're looking for? Contact us!
Customer service
Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week. Cost-free call.
