Customer support

We're here for you, whatever you need!

A specialised team that provides you all the support. With a view to heightening the customer experience, it sets itself the mission of “first call resolution” of all issues.

Always there for you:

Via digital channels

Via digital channels

In LeasePlan App you will find all the relevant information about your contract and car, being also possible to update your personal data.

Through the App or Oficina Fácil, you can easily and quickly schedule a car service, book a replacement vehicle (if contracted), get directions and contacts of the nearest workshop, schedule the return of the car, report accidents and get roadside assistance (with towing route tracking).

By e-mail or phone

By e-mail or phone

Any issues will be given our full attention as well as a response to any issues and queries raised. All issues are included and there is a team ready to answer by e-mail issues as varied as, for example, the sending of repayment schedules, the sending of 2nd copies of invoices, requests for booking interventions or non-contract reservations of replacement vehicles. We’re just an e-mail away: serviço.cliente@leaseplan.com. If you need help, call us on 800 20 42 98 in Portugal (cost-free call) or on +351 21 440 09 10 (national fixed-line network cost call) if you're abroad.

Whatever the reason for your contact, we’re here to help!

  1. Road Assistance

    Any issues related with road assistance, such as the immobilisation of the vehicle on the road, tow trucks, transporting occupants or booking a replacement vehicle (where applicable).

  2. Replacement vehicle, maintenance, tyres and incidents

    Topics related with booking a replacement vehicle, information about contract termination or about the whole booking procedure. Forwarding to our preferential network of partner workshops, booking of mechanical interventions or in the context of incidents and follow-up and information about any interventions in progress.

  3. Commercial and billing questions

    Clarifications about contracts and matters deriving from commercial links, payments and billing.

  4. Vehicle delivery management

    Follow-up and clarification about vehicle delivery and termination process at the end of the contract.

Our service numbers*

Customer service level: 75% of calls answered within 30 seconds

Number of calls answered - monthly average: 24.616

Service level for e-mail processing: 89%

Number of e-mails received, monthly average: 10.437

*average of the last six months

What our customers say

I’d like to stress that the customer service is 5-star, the information is always correct, speedy and attentive.

Good, speedy customer service in various areas. Timely resolution of any issues.

An excellent, effective relationship with the customer in which a professional attitude stands out, conveying confidence to customers.

Excellent human relations, the best solutions on the market, professionalism and efficiency.

Customer service, service quality - Excellent!

Excellent professionalism, customer service, problem resolution.

Testimonials from LeasePlan customer satisfaction surveys.

What should I do if I need support?

Under what circumstances should I contact the customer support service? Whether it’s just to clear up a query related with your contract, we're here to help you by emailing serviç[o.cliente@leaseplan.com](targetBlank:mailto:o.cliente@leaseplan.com) or on 800 20 42 98 (cost-free call) in Portugal or +351 21 370 31 23 (national fixed-line network cost call) abroad.What should I do in case of an accident? 1. Always fill in the Friendly Declaration of Car Accident; 2. In the event of immobilisation, contact the LeasePlan Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/benefits-of-leasing/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/benefits-of-leasing/services/replacement-car/), if contracted; 3. Send the statement to the e-mail sinistros@leaseplan.com; 4. Send the original to the following address: LeasePlan Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.How can I add additional services, such as a petrol card or winter tyres? If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation; Contact the LeasePlan Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/benefits-of-leasing/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/benefits-of-leasing/services/replacement-car/), if hired.What should I do if I need a repair? 1. Consult Oficina Fácil, through the website or the App, to find the most suitable partner for the necessary intervention and scheduling of the replacement vehicle, if contracted. In case of doubt, call us on 800 20 42 98 (cost-free call). If the driver is out of the country, contact LeasePlan through +351 211 446 88 94 (national fixed-line network cost call) to request information about the most indicated partner for the necessary intervention; 2. Go to the workshop.What should I do if I need a MOT inspection? 1. Schedule the service and replacement vehicle supply, if hired, through Oficina Fácil, via website or App. In case of doubt, contact us on 800 20 42 98 (cost-free call).  If the driver is out of the country, contact LeasePlan through +351 211 446 88 94 (national fixed-line network cost call); 2. Go to the workshop; 3. If applicable, make sure that the MOT inspection is recorded in the inspection book.What should I do in case of theft? 1. In cases of theft, the authorities must be informed and the report must be obtained, which must always accompany the Friendly Declaration; 2. Contact the LeasePlan Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/benefits-of-leasing/services/road-assistance/) and [replacement vehicle](targetSelf:/en-pt/benefits-of-leasing/services/replacement-car/), if hired; 3. Mandatory filling in of the Friendly Declaration and sending by e-mail to sinistros@leaseplan.com; 4. Send the original to the following address: LeasePlan Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.