Customer support

We're here for you, whatever you need!

A specialised team that provides all the support that its customers need. With a view to heightening the customer experience, it sets itself the mission of “first call resolution” of all issues.

Always there for you:

 

By phone

Whenever you need help, call us on 800 20 42 98 in Portugal (free-of-charge) or on +351 21 440 09 10 if you're abroad. We’re available 24 hours a day, 365 days a year.

The working hours at LeasePlan are from Monday to Thursday, 9 a.m. to 5.30 p.m. and Fridays until 5 p.m. Outside these hours, all contacts are ensured by Europ Assistance. This partner assures a response to any urgent issues involving driver mobility, but it also conveys to our services all those issues requested by customers which are resolved on the next business day.

Whatever the reason for your contact, we’re here to help!

  1. Road Assistance

     Any issues related with road assistance, such as the immobilisation of the vehicle on the road, tow trucks, transporting occupants or booking a replacement vehicle (where applicable).

  2. Replacement vehicle

     Topics related with booking a replacement vehicle, information about rental termination or about the whole booking procedure.

  3. Commercial and contractual issues

    Clarifications about contracts and matters deriving from commercial links, payments and billing.

  4. Maintenance, tyres and insurance incidents

     Passed on to our preferential network of partner workshops, booking of mechanical interventions or in the context of insurance incidents and follow-up and information about any interventions in progress.

 

By e-mail

We’re just an e-mail away: serviço.cliente@leaseplan.com.

Any issues will be given our full attention as well as a response to any issues and queries raised. All issues are included and there is a team ready to answer by e-mail issues as varied as, for example, the sending of repayment schedules, the sending of 2nd copies of invoices, requests for booking interventions or non-contract reservations of replacement vehicles.

Our service numbers

Customer service level in August: 87.5%

Number of calls answered - monthly average: 20,000

Service level for e-mail processing in August: 100%

Number of e-mails received, monthly average: 17,000

What our customers say

I’d like to stress that the customer service is 5-star, the information is always correct, speedy and attentive.

Good, speedy customer service in various areas. Timely resolution of any issues.

An excellent, effective relationship with the customer in which a professional attitude stands out, conveying confidence to customers.

Excellent human relations, the best solutions on the market, professionalism and efficiency.

Customer service, service quality - Excellent!

Excellent professionalism, customer service, problem resolution.

Testimonials from LeasePlan customer satisfaction surveys.

See more client reviews

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Frequently asked questions

Want to know more? We're here to help!

Leaseplan cell phone icon

Call 800 10 70 70

Available from Monday until Thursday between 09:00 and 17:30. Friday between 09:00 and 17:00.

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e-mail

E-mail us

Please send us an e-mail to renting.auto@leaseplan.com.

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