Customer support
We're here for you, whatever you need!
A specialised team that provides all the support that its customers need. With a view to heightening the customer experience, it sets itself the mission of “first call resolution” of all issues.
Always there for you:
By phone
Whenever you need help, call us on 800 20 42 98 in Portugal (free-of-charge) or on +351 21 440 09 10 if you're abroad. We’re available 24 hours a day, 365 days a year.
The working hours at LeasePlan are from Monday to Thursday, 9 a.m. to 5.30 p.m. and Fridays until 5 p.m. Outside these hours, all contacts are ensured by Europ Assistance. This partner assures a response to any urgent issues involving driver mobility, but it also conveys to our services all those issues requested by customers which are resolved on the next business day.
Whatever the reason for your contact, we’re here to help!
- Road Assistance
Any issues related with road assistance, such as the immobilisation of the vehicle on the road, tow trucks, transporting occupants or booking a replacement vehicle (where applicable).
- Replacement vehicle
Topics related with booking a replacement vehicle, information about rental termination or about the whole booking procedure.
- Commercial and contractual issues
Clarifications about contracts and matters deriving from commercial links, payments and billing.
- Maintenance, tyres and insurance incidents
Passed on to our preferential network of partner workshops, booking of mechanical interventions or in the context of insurance incidents and follow-up and information about any interventions in progress.
By e-mail
We’re just an e-mail away: serviço.cliente@leaseplan.com.
Any issues will be given our full attention as well as a response to any issues and queries raised. All issues are included and there is a team ready to answer by e-mail issues as varied as, for example, the sending of repayment schedules, the sending of 2nd copies of invoices, requests for booking interventions or non-contract reservations of replacement vehicles.
What our customers say
I’d like to stress that the customer service is 5-star, the information is always correct, speedy and attentive.
Good, speedy customer service in various areas. Timely resolution of any issues.
An excellent, effective relationship with the customer in which a professional attitude stands out, conveying confidence to customers.
Excellent human relations, the best solutions on the market, professionalism and efficiency.
Customer service, service quality - Excellent!
Excellent professionalism, customer service, problem resolution.
Testimonials from LeasePlan customer satisfaction surveys.
Find your next business car
We have selected some of the special offers on company cars for leasing.
Frequently asked questions
Whenever you need to. Whether it’s just to clear up a query related with your contract, or there has actually been an accident or malfunction. We’re here to help you on 800 20 42 98 in Portugal or +351 21 370 31 23 abroad.
Always fill in the Friendly Declaration of Car Accident;
In the event of immobilisation, contact the LeasePlan Driver Support Line on 800 20 42 98 in Portugal, or +351 21 370 31 23 abroad, for road assistance and replacement vehicle, if contracted;
Send the statement to the e-mail sinistros@leaseplan.com;
Send the original to the following address: LeasePlan Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.
If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation;
Contact the LeasePlan Driver Support Line on 800 20 42 98 in Portugal, or +351 21 370 31 23 abroad, for road assistance and replacement vehicle, if hired.
Make the appointment by contacting LeasePlan through 800 20 42 98. If the driver is out of the country, contact LeasePlan through +351 211 446 88 94 to request information about the most indicated partner for the necessary intervention;
Contact LeasePlan to supply the replacement car, if contracted;
Go to the workshop.
Make the appointment by contacting LeasePlan through 800 20 42 98;
Contact LeasePlan to supply a replacement car, if contracted;
Go to the workshop;
If applicable, make sure that the MOT inspection is recorded in the inspection book.
In cases of theft, the authorities must be informed and the report must be obtained, which must always accompany the Friendly Declaration;
Contact the LeasePlan Driver Support Line on 800 20 42 98 in Portugal, or +351 21 370 31 23 abroad, for road assistance and replacement vehicle, if hired;
Mandatory filling in of the Friendly Declaration and sending by e-mail to sinistros@leaseplan.com;
Send the original to the following address: LeasePlan Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.
