Frequently Asked Questions
Yes, you can have a test drive. Get in touch with us on 800 10 70 70 (from Monday to Thursday, 9 a.m. to 1 p.m. and 2 p.m. to 5.30 p.m. and on Fridays until 5 p.m.), or by e-mail firstname.lastname@example.org and we’ll schedule one.
Although it is the customer who chooses the car that wishes to drive, it is LeasePlan which owns it and, by a payment of a monthly fee, makes it available for use.
As a rule, the LeasePlan offers do not require any down payment.
Are you looking for a good operational leasing deal? Have you found attractive offers on the market, but don't know which one to choose? The best proposal is not always the cheapest. There are offers with competitive prices on the market. But not all are comparable as they may not include the same services. It is important that you compare, in detail, the different proposals and make sure that you are making the best choice for your company. Find out all about how to compare operational leasing offers.
The minimum term of an operational leasing contract is 12 months and there is no maximum limit. Generally speaking, contracts last for 48 months. However, the time-frames are flexible and may be adjusted to each person's needs. If you need more flexible or short-term rental, you have the Flexiplan available with a duration from 1 month up to a maximum of 12 months, with unlimited mileage and which you may rescind whenever you want without any cost.
The operational leasing contract specifies a price per kilometre. The kilometre adjustment is always made when a contract ends. The adjustment value is calculated by making a comparison between the kilometres contracted upon contract termination and those traveled on said date. So, the surcharge amount (amount payable per extra km traveled) or deduction (amount receivable per km not traveled) is multiplied by the difference between the kilometres contracted and traveled.
For example, your contract includes 25.000 kilometres with a duration of 30 months:
When hired, you should contact the LeasePlan Driver Support Line on 800 20 42 98 and make the respective reservation, and whenever the car is in circulation, the reservation must be requested 48 hours in advance. The replacement car must be picked up and returned to the rent-a-car counter.
When hired, you must:
This is an optional service which you may include in your contract with the attendant extra cost.
Yes, there is always the option of cancelling the LeasePlan operational leasing contract before contracts ends. This option will involve an extra cost regulated in the contract whereby LeasePlan shall apply a 40% penalty to the value of the remaining rents, applied after 12 months of the contract. In other words, the first 12 months must always be paid in full.
For example, you have contracted the operational leasing of a new car with a duration of 30 months, 25.000 kilometres and a rent of €200 per month. If you wish to end and cancel your contract:
At the end of the contract you have the following options: – Start a new operational leasing contract, returning the car to LeasePlan at the end of the contract; – Extend the duration of your contract; – Ask to purchase the car from LeasePlan. Three months before the end of the contract, LeasePlan shall inform you of the amount for which you may acquire the car that you have driven.
When you return the car, a report shall be drawn up about the general condition of the car and a Returns Form shall be signed by both parties confirming the handing over of the following elements: – Keys (main and spare) – Road tax document – Service history – Instructions’ manual
The aforementioned report shall be drawn up in line with the LeasePlan Reconditioning Manual for commercial vehicles and passenger vehicles which documents, with text and photos, the scope of the damages regarded as acceptable, distinguishing them from those whose repair costs is quantified as they have an impact on the devaluation of the car.
As a rule, the special offers of LeasePlan already include reconditioning for the sum of € 500 + VAT. In other words, an insurance policy that protects you, upon contract termination, from any costs associated with damage to the car up to a maximum amount of € 500 + VAT. For example, if damage is identified for the sum of € 800, the cost shall be the difference for the sum of € 185. In other words, € 800 in damages - € 615 on protection under the reconditioning insurance (€ 500 + VAT) = €185.
If you have any queries about the condition of the car, before returning it you may ask for a pre-inspection for an additional cost. This means that an inspection shall be carried out on the car and the damage shall be identified, if there is any. So, you’ll know what to expect when you return the car.
You also have the option, when signing the operational leasing service, of increasing the reconditioning insurance cover to be more worry-free at the end of the contract.
If you have not taken out the reconditioning insurance, LeasePlan's policy exempts the customer from any cost in the case of damage estimated at less than € 250. If this amount is exceeded, it shall be liable for the whole cost estimated and not only for the amount that exceeds the € 250 pay-out. For example, when returning the car, if the report refers to damage valued at € 400, the customer must pay the whole €400 and not only the €150 difference.
When you return your car(s), all damage shall be calculated and it may be assessed as acceptable or non-acceptable and may or may not incur extra costs. Find out in further detail about what damage is acceptable in the LeasePlan Reconditioning Manual for commercial vehicles and passenger vehicles.
Find your next business car
We have selected some of the special offers on company cars for leasing.