My accountRoad assistance
Accident, breakdown or other technical problems on the road?
However careful you are when driving, roadside incidents happen. Whether it's an accident or a mechanical breakdown, you can count on 24-hour road assistance to help you!
Don’t worry about it, we're right by your side.
Road assistance is intended to ensure aid to the driver and the passengers in the event of an accident or car breakdown during a journey, wherever this may occur, even if far from your area of residence.
If the car is immobilised, or if any breakdown warning light is activated, and the car instruction manual recommends immobilisation, road assistance is covered and available whenever requested:
• 24 hours a day • Nationally and internationally • From Km 0 • Car towing support • Transport of driver, passengers and baggage • Includes breakdown assistance • Repatriation of occupants • Replacement vehicle, when contracted
How do I ask for road assistance?
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Frequently asked questions
If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation;
Contact the LeasePlan Driver Helpline on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for road assistance and replacement vehicle, if hired.
Always fill in the Friendly Declaration of Car Accident;
In the event of immobilisation, contact the LeasePlan Driver Helpline on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for road assistance and replacement vehicle, if contracted;
Send the statement to the e-mail sinistros@leaseplan.com;
Send the original to the following address: LeasePlan Portugal Lagoas Park, EdifÃcio 6, 2740-244 Porto Salvo.
Make a declaration If your car has been damaged by break-in, vandalism, theft or something unknown, report the incident to the police.
Report damage Report the damage within 48 hours through the MyLeasePlan portal, on the "Report an accident" page or through the LeasePlan Portugal application.
In cases of theft, the authorities must be informed and the report must be obtained, which must always accompany the Friendly Declaration;
Contact the LeasePlan Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for road assistance and replacement vehicle, if hired;
Mandatory filling in of the Friendly Declaration and sending by e-mail to sinistros@leaseplan.com;
Send the original to the following address: LeasePlan Portugal Lagoas Park, EdifÃcio 6, 2740-244 Porto Salvo.
Always fill in the Amicable Settlement Form for Car Accidents;
Contact the LeasePlan Driver Support Line on 800 20 42 98 (cost-free call);
Hand in the Amicable Settlement Form for Car Accidents at the workshop where the repair has been booked.
