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Frequently asked questions
If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation;
Contact the LeasePlan Driver Helpline on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for road assistance and replacement vehicle, if hired.
Make a declaration If your car has been damaged by break-in, vandalism, theft or something unknown, report the incident to the police.
Report damage Report the damage within 48 hours through the MyLeasePlan portal, on the "Report an accident" page or through the LeasePlan Portugal application.