Customer support

We're here for you, whatever you need!

A specialised team that provides you all the support. With a view to heightening the customer experience, it sets itself the mission of “first call resolution” of all issues.

Always there for you:

 

By phone

Whenever you need help, call us on 800 20 42 98 in Portugal (cost-free call) or on +351 21 440 09 10 (national fixed-line network cost call) if you're abroad. We’re available 24 hours a day, 365 days a year.

Whatever the reason for your contact, we’re here to help!

  1. Road Assistance

    Any issues related with road assistance, such as the immobilisation of the vehicle on the road, tow trucks, transporting occupants or booking a replacement vehicle (where applicable).

  2. Replacement vehicle, maintenance, tyres and incidents

    Topics related with booking a replacement vehicle, information about contract termination or about the whole booking procedure. Forwarding to our preferential network of partner workshops, booking of mechanical interventions or in the context of incidents and follow-up and information about any interventions in progress.

  3. Commercial and billing questions

    Clarifications about contracts and matters deriving from commercial links, payments and billing.

  4. Vehicle delivery management

    Follow-up and clarification about vehicle delivery and termination process at the end of the contract.

 

By e-mail

We’re just an e-mail away: serviço.cliente@leaseplan.com.

Any issues will be given our full attention as well as a response to any issues and queries raised. All issues are included and there is a team ready to answer by e-mail issues as varied as, for example, the sending of repayment schedules, the sending of 2nd copies of invoices, requests for booking interventions or non-contract reservations of replacement vehicles.

Our service numbers*

Customer service level: 70% of calls answered within 30 seconds

Number of calls answered - monthly average: 22.733

Service level for e-mail processing: 100%

Number of e-mails received, monthly average: 13.000

*average of the last six months

What our customers say

I’d like to stress that the customer service is 5-star, the information is always correct, speedy and attentive.

Good, speedy customer service in various areas. Timely resolution of any issues.

An excellent, effective relationship with the customer in which a professional attitude stands out, conveying confidence to customers.

Excellent human relations, the best solutions on the market, professionalism and efficiency.

Customer service, service quality - Excellent!

Excellent professionalism, customer service, problem resolution.

Testimonials from LeasePlan customer satisfaction surveys.

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Frequently asked questions

Want to know more? We're here to help!

Leaseplan cell phone icon

Call 800 10 70 70

Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00. Cost-free call.

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e-mail

E-mail us

Please send us an e-mail to renting.auto@leaseplan.com.

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