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Frequently asked questions
As a driver, you are responsible for ensuring your car’s maintenance. We have a set of innovative services for you to organise these procedures more easily. Look for our preferential network of certified partners at the Oficina Fácil (Easy Workshop) platform and schedule the maintenance and a replacement vehicle rapidly, easily and very conveniently!
Alternatively, you can contact the Helpline: 800 20 42 98 (cost-free call) in Portugal or +351 214 40 09 10 (national fixed-line network cost call) abroad. Available 24 hours a day, 7 days a week.
In the majority of cases, LeasePlan assumes the maintenance costs. Please check whether the maintenance is foreseen under the terms and conditions of your contract.
Check the car's instructions’ book or the dashboard to find out when your car requires maintenance.
If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation; Contact the LeasePlan Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for road assistance and replacement vehicle, if hired.