Dear Customer,

In view of the current COVID-19 outbreak,LeasePlan Portugal has taken the preventive measures recommended by the Portuguese Directorate-General of Health, and has implemented its Contingency Plan to ensure the safety of its employees, customers and partners.

LeasePlan Portugal has a flexible policy for remote work, meaning that the company will remain open for business in the event of any closure. Furthermore, the company has a solid Business Continuity Plan, which will be implemented – if World Health Organization guidelines impose any shutdown or closure due to COVID-19 – in order to continue providing services to its customers. This includes assistance via telephone, which may however experience some limitations in capacity. For this reason, we encourage our customers to contact us via email as much as possible.

We are also working closely with our suppliers, regularly monitoring the status of the COVID-19 outbreak, to ensure continued service to all of our customers, and finding alternatives whenever justified and needed.

With all of the necessary composure, LeasePlan is taking every measure to ensure the safety and well-being of its employees and their families, so that the company can keep providing its services with the same consistency, thereby minimizing impacts on its staff, customers and partners.

All necessary measures have been taken in the areas of employee protection and procedures for health, safety and social interaction. These measures also include reducing face-to-face meetings between employees, customers and partners to the absolute minimum, together with the use of videoconferencing and all other available tools.

LeasePlan will continue to analyse its Business Continuity Plan vis-à-vis all of the likely impacts specifically resulting from a closure due to COVID-19.

We thank you for your cooperation,

António Oliveira Martins
Managing Director

Pedro Pessoa
Commercial Director