LeasePlan - our response

COVID-19 updates

Keep people safe and business moving

In response to the coronavirus (COVID-19) global pandemic, LeasePlan is acting to protect the health and wellbeing of our people, while continuing to provide service to our customers.

When the Government introduces various restriction levels across the country, there will be impacts on you and your business, as well as our business and our suppliers' businesses.

LeasePlan will keep you moving as best we can as we navigate this global crisis.

Repairs and maintenance availability

Our supply partners are working hard to be able to provide the best possible services to you and your vehicles, within the guidelines of the COVID-19 Alert System.

The capacity to provide service may vary with changing Alert Levels.

Under Alert Levels 1 (Prepare) and 2 (Reduce), you can engage our supplier partners for vehicle services but we recommend that you:

  • Call ahead to confirm availability of service.
  • Follow any advice from the supplier regarding their COVID Safe Plan and ‘contactless’ transactions.

If Alert Level 3 (Restrict) or 4 (Lockdown) applies, there will be greater restrictions on your access to vehicle services.

To understand these restrictions in more detail, please refer to the Vehicle services updates below.

Vehicle Services Updates

Here you can find out more about our vehicle services under different Alert Levels.

Continuity of service

LeasePlan took the precautionary step of moving our staff to work from home (WFH) in March. Under this arrangement we proved we could maintain a consistent level of service.

We will be able to successfully manage a mix of work / home working conditions depending on the Alert Levels that apply.

We will be taking a measured, cautious approach to ensure we are operating safely, can operate effectively at home or at work, are adhering to guidelines as they apply to each location, and will provide strong continuity of service.

Health and Safety

Preventative measures we have taken to protect the health and wellbeing of our people include (but are not limited to):

  • Regular employee communications to keep our people safe, informed and prepared
  • Global airline travel ban for business purposes
  • Quarantine procedures invoked for any employee returning from an international location, presenting with symptoms, reporting contact with someone who has or is suspected of having COVID-19
  • Restrictions on office visits to or from clients and suppliers
  • Replacing face-to-face meetings with virtual meeting options where Alert Levels apply

We're here to help

If you have any questions or need to get in touch with the team at LeasePlan, please reach out.

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