LeasePlan - our response
COVID-19 updates
Keep people safe and business moving
In response to the coronavirus (COVID-19) global crisis, LeasePlan will act to protect the health and wellbeing of our people, while continuing to provide service to our customers.
With NZ moving from Alert Level 3 to Alert Level 2, we will have more freedom of movement, but we have ongoing obligations to maintain physical distancing and hygiene to help keep NZ safe.
Businesses can open if they can do so safely. This means keeping detailed contact registers, maintaining physical distance rules, restricting the number of people and time spent on premises.
As we adapt and evolve through these new circumstances, LeasePlan will keep you and your business moving.
Vehicle Services Updates
You will find the latest updates and advice in relation to specific vehicle services here:
Further information
LeasePlan fuel cards are all PIN enabled and can be used at outlets for contactless transactions while maintaining social distancing. If you are expecting a replacement fuel card this will now be sent to your usual business address so don’t forget to let us know if you need this to be sent to another location.
Tyre outlets require pre-booking to ensure service. Clear signage and instructions will be provided on site to ensure safe transactions.
Glass outlets require pre-booking to ensure service. Please confirm and follow COVID-19 processes when engaging a glass provider.
This service continues, with adherence to safety guidelines
We have resumed our automated service for our predictive RUC customers and will be making sure that we catch you up on any due or overdue RUC labels across the coming weeks. If you have a label due (either now or shortly), it will be sent to your usual business address so please make sure you let LeasePlan know if you need this to be sent to another location.
All expired registrations during COVID Alert Levels were automatically extended. However, we have now returned to our automated process for our registration service customers and will be making sure that we catch you up on any due or overdue registration labels across the coming weeks. If you have registration due (either now or shortly), it will be sent to your usual business address so please make sure you let LeasePlan know if you need this to be sent to another location.
As per government advice, WOF/COFs will be automatically extended through to the coming period. However, if you are using your vehicle in level 2, we recommend that you make arrangements to renew any expired/expiring WOF/COFs as soon as you can. Remember that you will need to make a booking and that there may be delays.
Our claims management support continues as normal.
Rental car companies will be operating at reduced capacity, with contactless service provision.
Vehicle transport companies will be operating at reduced capacity, with contactless service provision.
Turners has made a recent change. Prior bookings for vehicle returns are no longer required as previously under Alert Level 3. The emphasis on social distancing and contact registration in line with Government guidelines still applies.
When returning a vehicle, we ask you to:
- Remain in the vehicle, in the designated vehicle receiving area, which will be sign posted
- Adhere to the contactless drop off process
Turners’ staff will use PPE and sanitise the vehicle before carrying out the inspection process. Due to the additional precautionary steps in place, it may take a few days for your end-of-lease inspection notice to be completed and emailed out to you. If you have arranged for your vehicle to be collected by transporter, you may experience delays in it being picked up due to COVID-19-related backlogs.
Dealers will be slowly re-opening but to varying degrees and with adherence to physical distancing and contactless requirements. Thus, capacity and capability here will be case by case. Should you have a vehicle on order or a new vehicle requirement, please contact your LeasePlan account manager to discuss.
Continuity of service
LeasePlan took the preventative step of moving our staff to work from home (WFH) arrangements on 16 March. We will continue with the WFH arrangements under Alert Level 2, and we continue to maintain a consistent level of service.
- We have IT business continuity teams supporting our staff working from home
- We have virtual meeting tools for customer-facing employees to maintain safe and productive working relationships.
- There are no reported cases of COVID-19 within our teams.
Health and Safety
This 'work-from-home' change is in addition to other preventative measures we have taken to protect the health and wellbeing of our people. These include (but are not limited to):
- Daily employee communications to keep our people safe, informed and prepared
- Global and domestic airline travel ban for business purposes
- Quarantine procedures invoked for any employee returning from an international location, presenting with symptoms, reporting contact with someone who has or is suspected of having COVID-19
- Suspension of office visits to or from clients and suppliers
- Replacing face-to-face meetings with virtual meeting options
- Ban on attendance at any public events / gatherings
- A global well-being program focused on maintaining the physical and mental health of our people
We're here to help
If you have any questions or need to get in touch with the teams at LeasePlan, please reach out.