LeasePlan - our response
COVID-19 updates
Keep people safe and business moving
As New Zealand emerges from the restrictions imposed in response to the coronavirus (COVID-19) global crisis, LeasePlan will continue to act to protect the health and wellbeing of our people, while continuing to provide service to our customers.
Under Alert Level 1, New Zealanders now have more freedom of movement, but some of us may continue to work from home, and certain voluntary controls will remain in place to manage social distancing, contact tracing and other health and safety requirements.
As we adapt and evolve to these ‘new normal’ circumstances, LeasePlan will keep you and your business moving.
Vehicle Services Updates
LeasePlan fuel cards are all PIN enabled and can be used at outlets for contactless transactions while maintaining social distancing. If you are expecting a replacement fuel card this will now be sent to your usual business address so don’t forget to let us know if you need this to be sent to another location.
Tyre outlets recommend pre-booking to ensure service. Clear signage and instructions will be provided on site to ensure safe transactions.
Glass outlets recommend pre-booking to ensure service. Please confirm and follow the recommended safety guidelines when engaging a glass provider.
This service continues, with adherence to safety guidelines.
LeasePlan’s predictive RUC service is up and running, so drivers will receive a label when required. If you have a label due (either now or shortly), it will be sent to your usual business address so remember to let LeasePlan know if you need this to be sent to another location.
LeasePlan’s automated registration renewal process has resumed. If you have registration due (either now or shortly), it will be sent to your usual business address so make sure you let LeasePlan know if you need this to be sent to another location. In order for us to purchase registration your vehicle will need to have a current WOF/COF, so remember to check on that first – see below under ‘WOF / COF’ for more information.
While we are still within the government confirmed extension period for WOF/COF, we recommend that you now make arrangements to renew any expired/expiring WOF/COFs as soon as you can. See here to contact your local service provider.
Our claims management support continues as normal.
Rental car companies will be operating at reduced capacity.
Vehicle transport companies will be operating at reduced capacity.
Turners are now operating under normal circumstances. However, there are still significant delays with collections and EOL inspections.
When returning a vehicle to Turners, we ask you to:
- Park the vehicle in the designated vehicle receiving area, which is signposted.
- Go to the reception with the keys.
If you have arranged for your vehicle to be collected by transporter, there may be delays in it being picked up due to COVID-19-related backlogs.
Dealers have re-opened but capacity and availability will be case by case. For any new vehicle requirements, please contact your LeasePlan account manager.
Continuity of service
LeasePlan took the precautionary step of moving our staff to work from home (WFH) on 16 March. These arrangements will continue for now, and under this arrangement we have proven to be able to maintain a consistent level of service.
Our return to office planning is underway to ensure we are providing a safe environment for our staff, suppliers and customers, and that we are prepared for any possible change in circumstances.
We will be taking a measured, cautious approach to ensure we are operating safely, and providing strong continuity of service.
Health and Safety
This 'work-from-home' change is in addition to other preventative measures we will maintain to protect the health and wellbeing of our people. These include (but are not limited to):
- Daily employee communications to keep our people safe, informed and prepared
- A ban on international air travel for business purposes
- Adoption and use of the Government sponsored COVID-19 Contact Tracing App wherever possible when visiting third party premises
- Quarantine procedures invoked for any employee returning from an international location, presenting with symptoms, reporting contact with someone who has or is suspected of having COVID-19
- Where possible and practical, convening digital meetings instead of face-to-face contact with third parties
We're here to help
If you have any questions or need to get in touch with the teams at LeasePlan to help get back to the ‘new normal’, please reach out.