LeasePlan - our response

COVID-19 updates

Keep people safe and business moving

In response to the coronavirus (COVID-19) global pandemic, LeasePlan is acting to protect the health and wellbeing of our people, while continuing to provide service to our customers.

When the Government introduces various restriction levels across the country, there will be impacts on you and your business, as well as our business and our suppliers' businesses.

Use this page to learn how LeasePlan will keep you moving as best we can as we navigate this global crisis.

Servicing and repairs

Our supply partners are working hard to provide the best possible services to you and your vehicles, within the guidelines of the COVID-19 Alert System.

The capacity to provide service may vary with changing Alert Levels.

Under Alert Levels 1 (Prepare) and 2 (Reduce), you can engage our supplier partners for vehicle services as normal, but we recommend that you:

Call ahead to confirm availability of service.
Follow any advice from the supplier regarding their COVID Safe Plan (e.g. social distancing, sanitising, etc.)

If Alert Level 3 (Restrict) or 4 (Lockdown) applies, there will be greater restrictions on your access to vehicle services.

To understand these restrictions in more detail, please refer to the Vehicle services updates below.

Vehicle services updates

Find out more about our vehicle services under different Alert Levels using the links below.

Servicing and repairs
The majority of providers are open, but with some restrictions. Please contact the service provider before entering their premises. They will advise their processes for limiting customers on site, and for contactless transactions.
Consider delaying or avoiding non-critical servicing or repairs until after the Alert Level 3 period. If it doesn't impact the safety of the vehicle, can it wait?
Fuel
LeasePlan fuel cards are all PIN enabled and can be used at all relevant outlets. Please follow the contactless protocols in place.
Most Mobil outlets provide the option of payment at the pump, ensuring no person-to-person contact is required.
Note that there may be a delay in the delivery any new or replacement fuel cards due to the impact on courier services.
Tyres
All tyre outlets are open with contactless service provisions in place. Please contact the outlet in advance to make a booking.
Glass
All glass suppliers are open with contactless service provisions in place. Please contact the provider in advance to make a booking.
Roadside Assistance
This service continues, with physical distancing and sanitising measures in place and priority given to essential service vehicles.
RUC
Our RUC service continues as normal. Labels will be purchased in advance for our predictive RUC customers.
Labels will be sent to the contact and address we have on record. Please let us know if this needs to be updated due to changes in contact or contact address.
Note that there may be a delay in the delivery of yourlabel due to the impact on courier services.
Registration
Our registration service continues as normal. Labels will be sent to the contact and address we have on record. Please let us know if this needs to be updated due to changes in contact or contact address.
Note that there may be a delay in the delivery of yourlabel due to the impact on courier services.
VTNZ incl. WOF / COF
All VTNZ outlets are open with contactless service provisions in place.
Accident Management Service
Our claims management support service continues as per normal.
Rentals
Only a limited number of rental car companies will be open. If you need a rental vehicle urgently, please call us on 0800 LEASEPLAN (0800 532 737).
Vehicle transport
Vehicle transport companies will be operating at reduced capacity, with contactless service provisions in place.
End of lease - vehicle collections and returns
Turners will continue to do everything as per normal when selling vehicles, receiving vehicles and releasing vehicles except they will now be contactless.
Please note the following:
- Turners will revert to locked front doors (gates open) with a sign and phone number to call on arrival so the next steps can be advised.
- No appointment needed for single lease drop offs.
- No bulk vehicle deliveries will be accepted by Turners without prior knowledge. Please let LeasePlan know if this is required so we can make the necessary arrangements.
- End of lease inspections will continue. Please note that due to the social distancing requirements this may occur at a reduced capacity and speed.
- All communication to be done electronically or via phone. There will be no face to face contact.
- Please make LeasePlan and or Turners aware prior to or on arrival if the driver has been identified as a close or casual contact.
For vehicle drop-offs, you can find your nearest Turners branch here.
For all truck sites nationwide, an appointment is necessary for any drop offs.
New vehicle suppliers
The majority of dealerships are open with contactless service provisions. Please contact the dealer before entering their premises.
Servicing and repairs
It's likely most providers will be closed or operating with very limited staff numbers. Service will be limited to essential services only, or urgent safety issues. Please contact the outlet to check if you can make a booking.
Fuel
LeasePlan fuel cards are all PIN enabled and can be used at all relevant outlets. Please follow the contactless protocols in place. Most Mobil outlets provide the option of payment at the pump, ensuring no person-to-person contact is required.
Tyres
Essential service vehicles only. Limited outlets are open with contactless service provisions in place. Please contact the outlet to make a booking.
Glass
Essential service vehicles only. Limited outlets are open with contactless service provisions in place. Please contact the outlet to make a booking.
Roadside Assistance
This service continues, with physical distancing and sanitising measures in place and priority given to essential service vehicles.
RUC
Our RUC service continues as normal. Labels will be purchased in advance for our predictive RUC customers. Labels will also be sent to the contact details we have on record. If your contact details have changed recently, please let us know.
Registration
Our registration service continues as normal. Labels will be sent to the contact and address we have on record. Please let us know if this needs to be updated due to changes in contact or contact address.
VTNZ incl. WOF / COF
Essential service vehicles only. Limited sites are open with contactless service provisions in place. Please contact the provider in advance to make a booking.
Accident management service
Our claims management support service continues as normal.
Rentals
Essential service vehicles only. A limited number of rental car companies will be open. If you require a rental vehicle urgently, please call us on 0800 LEASEPLAN (0800 532 737).
Vehicle transport
Essential service vehicles only. Vehicle transport companies will be operating at reduced capacity, with contactless service provisions in place.
End of lease - vehicle collections and returns
All Turners sites are closed. No vehicle collection.
New vehicle suppliers
Vehicle dealerships will be closed, and new deliveries will be on hold until further notice.

Continuity of service

LeasePlan took the precautionary step of moving our staff to work from home (WFH) in March 2020. Under this arrangement we proved we could maintain a consistent level of service.

We will be able to successfully manage a mix of work / home working conditions depending on the Alert Levels that apply.

We will be taking a measured, cautious approach to ensure we are operating safely, can operate effectively at home or at work, adhere to guidelines as they apply to each location, and provide strong continuity of service.

Health and Safety

Preventative measures we have taken to protect the health and wellbeing of our people include (but are not limited to):

Regular employee communications to keep our people safe, informed and prepared
Global airline travel ban for business purposes
Quarantine procedures invoked for any employee returning from an international location, presenting with symptoms, reporting contact with someone who has or is suspected of having COVID-19
Restrictions on office visits to or from clients and suppliers
Replacing face-to-face meetings with virtual meeting options where Alert Levels apply