Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downHow do I order service?

If your car needs service, contact LeasePlan or call us at +47 23 06 98 00. We will help you find the best workshop in your area and book an appointment for you. We will also make sure you receive a reminder the day before your car service appointment.

You can also find the overview of suppliers we have agreements with by signing in to My LeasePlan or the LeasePlan app. Click on Find closest supplier and select Service. You will then get a list of workshops you can book an appointment at. Remember to give them you Service card number.

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Arrow downWhen is the next scheduled service of my car?

The car shall be serviced at the intervals specified in the car's service manual or as displayed on the car's digital service indicator. You can request an overview of the next scheduled service of your car by text message. Send code word LP SERVICE to 09245.

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Arrow downWhich workshop should I use to service the car?

It is the responsibility of the car user to ensure that the car's service programme is complied with and to make an appointment at one of our collaborating partners when service and maintenance is to be carried out. If the car is still under warranty in terms of time and mileage, we would recommend that it is delivered to a dealer's workshop.

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Arrow downThe car needs to be thoroughly cleaned. Who can I use?

Click here to see LeasePlan's contract partners for cleaning.

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Arrow downWho can I contact regarding technical questions about my car?

If you have any technical questions or experience problems with your car, we would encourage you to contact our technical department so that we can help you.

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Arrow downWill I receive a reminder when my car is due for an EU inspection?

LeasePlan will send a reminder regarding EU inspections to customers whose cars are managed by us. The reminder will be sent by e-mail 2–4 months before the inspection date.LeasePlan also offers a text message service to make it easy for you to find out when you car should have its next EU inspection. Send: LP PKK to 09245.

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Arrow downHow do I get started with the LeasePlan app?

The is available in the AppStore or Google Play. Everyone driving a car from LeasePlan may use the app for their vehicle. You will be required to complete a first-time registration with name, email address and order number (service card number).

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Arrow downHow do you get SMS-alerts?

Try our SMS services - receive alerts and information via SMS.

Send the message to 09245

Below is a glossary of all SMS codewords

Check time for PKK/EU controll -- LP PKK <regnr>
Start PKK/EU control alert-- LP START PKK <regnr>
Stopp PKK/EU control alert-- LP STOPP PKK <regnr>
Check time for service-- LP SERVICE <regnr>
Start service alert -- LP START SERVICE <regnr>
Stopp service alert -- LP STOPP SERVICE <regnr>
Questions about damage/accidents -- SKADE <regnr> <fritekst>
Questions about fuel cards -- KORT <regnr> <fritekst>
Block all fuel cards (linked to car 24h/7) -- LP SPERRE KORT <regnr>
Contact information -- KONTAKT
Glossary of all codewords -- H

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Arrow downWhat is a service card?

The service card is linked to your car and verifies that it is managed by LeasePlan. The card must be shown every time you visit a workshop or when requisitioning services for the car.In the event of a change of car internally, the card accompanies the car, not the car user.

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Arrow downI would like to use a tyre hotel

LeasePlan has an agreement with several tyre suppliers that offer tyre hotels and tyre change where servicecards can be used. You can find an overview of all suppliers we have agreements with by logging in to My LeasePlan or by using the LeasePlan app

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Arrow downI have received a new car, but the service card is not in the car. What should I do?

We will send you the service card as soon as we have received the transfer receipt from the dealer. This may take up to one week. If you need the service card number earlier than this, you can contact the customer team or you can obtain the service card digitally by downloading the and log in.

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Arrow downI have lost my service card. What should I do?

Please contact your customer team at LeasePlan and they will issue you with a new card.

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Arrow downWhen is the deadline for EU inspection of my car?

From February 2019 there are new rules for when MOT must be carried out. Earlier, it was the last number in the license plate number which decided when the vehicle should be controlled. Now, you can choose when you want to complete the MOT, as long as the vehicle is approved within the MOT expiry date. The expiry date is final.

In practice, this means that the MOT expiry date that you already have in February rules until you have completed a new MOT. Then you get a new expiry date based on the date you do the test. The MOT intervals remain the same as today. In most cases, passenger cars have to complete the first MOT after four years and then every other year. Vehicles over 7500 kg must complete a MOT each year.

(Norwegian Public Roads Administration)

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Arrow downWhere can LeasePlan customers buy, change and store tyres?

LeasePlan has partnership agreements offering competitive terms with the following tyre suppliers.These suppliers offer professional guidance in choosing the right tyre, as well as fast and skilfully performed work.Contact your nearest dealer when the tyres on your LeasePlan car need to be changed, stored or repaired.Use the Service Card in order for the invoice to be submitted to LeasePlan.

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Call + 47 23 06 98 00 from Monday to Friday 8.00 until 16.00

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