Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Questions

Arrow downWhat do I do if I need road assistance abroad?

If you are located in Norway, call LeasePlan assistance, 810 33 666, if your car breaks down or if you need roadside assistance.

From abroad (Europe), call LeasePlan assistance +47 33 13 80 80.

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Arrow downWhich workshops does LeasePlan have agreements with?

LeasePlan has agreements with selected workshops in Norway. This is in order to minimise the cost of claims for our insurance scheme.

In the case of repair of cars insured by LeasePlan, one of these workshops should be contacted if the damaged car is within one of the workshops' service areas.

See which partner workshops LeasePlan has agreements with on oru damage & insurance page.

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Arrow downDoes LeasePlan cover rental car if a own damage insurance is triggered?

Yes, car rental is covered by up to NOK. 350, - incl. VAT. pr. day 100 km per day day, for a maximum of 10 days (normal repair time).

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Arrow downDriving abroad, what do i need?

It is important to investigate whether the authorities in the country you wish to visit do not require an international insurance card, hereinafter referred to as "Green Card". An insurance certificate - Green Card - implies that the issuing country's Green Card agency (in Norway TFF) guarantees the correct compensation for damages incurred in another member country.

The insurance applies in the countries the insurance object can be operated without Green Card and in the countries that the insurer has issued such a card for.

For complete overview of which countries you can run without Green Map, see www.tff.no (we are not responsible for third party content)
Your respective insurance company issues the card.

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Arrow downWhat is the deadline for reporting damage?

We recommend that you report the damage as soon as you are made aware of it. In most cases, the deadline for reporting damage will be a maximum of one year. This is governed by insurance contract-law.

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Arrow downWhat kind of insurance does my company have?

Contact your fleet manager at the employer or contact us if you are unsure of which insurance company you are using.

If you are registered as a driver in the LeasePlan app, you can also find out which insurance company your business has by opening one of our injury claim forms, you will then be told which company you have on the first page.

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Arrow downWhich workshops does LeasePlan have an agreement with?

LeasePlan has an agreement with selected workshops in Norway. This to keep down the claims costs of our insurance scheme.
Therefore, in case of damage repair for LeasePlan-insured cars, one of these should be contacted if the injured car is within one of the workshop's coverage areas.
You can find all workshops we have in agreement with in LeasePlan App or on My LeasePlan.

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Arrow downWhat is deductible?

For all own damage on the car, damages that are subject to your insurance, a deduction is charged. This is agreed upon upon the conclusion of the agreement and may be amended by agreement at the main date of the insurance. In some cases, the agreed deduction will be reduced.

Collision with wildlife
In collision with wild animals, the deductible share is reduced by kr. 3,000, - (against written confirmation that the damage has been reported to the police or wild animal department).

Approved alarm in the car
In case of burglary or attempted theft of the car, deductible will be reduced by kr. 2,000, - if the alarm was fitted and in usewhen the damage occurred.

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Arrow downMy car is insured through LeasePlan. Who can drive the car?

Anyone with a valid driver's license or laerners permit is covered by the insurance. NB! Check internally with your company's car policy if they approve of this.

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Call + 47 23 06 98 00 from Monday to Friday 8.00 until 16.00

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