Return your car

Easy return when your leasing contract expires

When the leasing contract is approaching the end, it's time to prepare the car for the return process. Follow the tips below to make the process as worry-free as possible.

Are you a business or a private lease customer?

Return routines are different for business and private lease customers. Below you will find an overview of what is expected of you as a customer when returning your leased car.

Go directly to:

Return routines for business lease customers
Return routines for private lease customers
Overview of return sites for private lease customers
Guidelines for Fair Wear & Tear
Would you like to purchase your leasing vehicle?

Business Lease

  1.  
    Preparing for return
    • Make sure the car is clean and remove all your personal belongings
    • Gather everything that originally came with the car. Like keys, official documents, manuals and accessories
    • If the car has any damage, report it via MyLeasePlan
    • Cancel your fuel card (if necessary)
  2.  
    Three ways to return your car

    1. Return directly to LeasePlan's Car Centre
    You can always return the car directly to LeasePlan's Car Centre, Exporama-Senteret, Kragerudveien 80, Hellerudsletta, 2013 Skjetten (between 08:00 and 16:00). Phone: +47 93 28 00 39.

    2. Return within Oslo/Akershus
    The car can be collected from either the workplace or from the car dealer from where the car was delivered.

    3. Return outside Oslo/Akershus
    If the car is to be returned outside of Oslo/Akershus, it must be returned to the location specified in the notification letter, or in the same town it was collected when it was new.

    Read more details in frequently asked questions

  3.  
    Final inspection to check your car’s condition

    After you return your car, an independent party will perform a final inspection. A few scuffs and scratches are just a part of daily use. But for more serious damage, there may be an additional charge.

    View our wear and tear guidelines to avoid unpleasant surprises later.

  4.  
    Notify LeasePlan when the vehicle is returned 

    You are responsible of informing LeasePlan when the leasing vehicle is returned. You can do this by either filling out a form in the LeasePlan app, or by sending an email to kundeservice@leaseplan.com with your contact information, license plate number, place of return (address, zip code), contact person on pick up place (name, contact information), odometer and if the car is drivable.
    LeasePlan will then ensure that the vehicle is transported back to LeasePlan´s Car Centre.

      Private Lease

      1.  
        To-do list before returning
        • The car must be clean on the inside and outside. Remember to remove all personal items. The car is also to have all snow and ice removed
        • All equipment that came with the car when new is to be in/on the car upon return. This also applies to summer/winter tyres. Remember to pick
          up the tyres if they are stored at a tyre hotel
        • Also return all the car's keys, as well as any codes and documents (service history logbook, owner’s manual, etc.)
        • Take out the toll road autopay on-board unit
        • Remove any ornamentation
        • All required service and any repairs are to be performed before returning the car
        • The car must be able to be started and test driven and is to be returned with minimum of 1/4 tank of fuel or 80% power

        NB! Equipment not returned with the car must be in LeasePlan’s possession within five days after returning the car to avoid any charges.

      2.  
        Appraisal and return with NAF

        In good time before the car is to be returned, an appointment is to be made with NAF or LeasePlan´s Car Centre for both appraisal and return. A list of the centres you can choose among, and contact information for each centre, can be found below.
        The appraisal is made according to set standards described in our return policy, enclosed with the leasing contract. You can also find these guidelines a little further down this page.

        The following information must be provided when making an appointment:

        • Customer reference: 91.137.539
        • Registration number Your telephone number
        • Which service you would like: Option 1: "Assessment of Unfair Wear & Tear" with review of the condition report. Together with a NAF consultant, you will review the appraisal after the inspection. Option 2: " Assessment of Unfair Wear & Tear " without review of the condition report.
          Note! If you choose option 2, you lose the right to lodge a complaint later about the outcome of the appraisal.

        LeasePlan pays for the appraisal. You only receive a receipt that the car has been returned, regardless of which option you choose.
        The normal time spent on appraisals is 2 hours.

      Return sites for private lease customers

      LeasePlan has developed a professional method for returning cars at the end of the leasing period. We offer a service that is totally independent, fair and transparent to both our customers leasing cars and those buying them as used cars. We have fixed minimum standards for the expected condition of all returned leased cars. These standards are commonly known as Fair Wear & Tear.

      Fair Wear & Tear Guidelines

      Would you like to purchase your leasing vehicle?

      The earliest LeasePlan can provide a buyout price on a car is 3 months before the desired buyout date. If you are interested in getting a price on your own car, please send us an inquiry by e-mail to: kundeservice@leaseplan.no.

      LeasePlan's Car Centre

      What happens when you return your car? Watch a video of all the stages that a returned leased car passes through before it is ready for sale (video is in Norwegian).