1) Report the damage
If no other cars were involved in the accident, you can send an e-mail to our Insurance Department, specifying your registration number and the date, time and location of the accident, as well as a brief description of what happened. You can also submit claims online by using the LeasePlan app.
If other vehicles were involved, you will need to fill in a European Claim and preferably a photo of the other car and its license plate number.
2) Send photos to our Insurance Department
Please also provide your home or work address, so that we can find the most suitable workshop based on the location of your vehicle.
We recommend taking too many photos rather than too few. Examples of photos can be found lower down on this page.